Christiana Aghwacha
Houston,TX
Summary
Professional with robust experience in application support, equipped to deliver high-impact solutions. Strong focus on team collaboration and result achievement, adaptable to changing needs. Skilled in troubleshooting, issue resolution, and user training. Reliable and flexible, with commitment to excellence in service delivery.
Overview
12
12
years of professional experience
Work History
Application Support Specialist
State Farm
04.2024 - 10.2024
- Collaborated with developers, Adjusters,analysts and AVM project managers to expedite incident resolutions.
- Provided training to end users/Policy holders on new and updated systems and software Applications
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Monitored system performance to identify potential issues,Conducted regular audits and assessments to identify potential security risks and vulnerabilities, taking appropriate measures to mitigate them.
- Ensured compliance with regulatory requirements such as GL-1224 and PCI-DSS by implementing necessary controls over data transmission and storage mechanisms while performing daily task.
IT System Administrator
Vydell Health Care Service
08.2021 - 12.2023
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
Business Developer
J Socham Flow LLC
01.2017 - 07.2021
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Facilitated knowledge transfer across the organization by organizing workshops and training sessions on best practices in business development.
- Managed a portfolio of key accounts, ensuring consistent communication and prompt resolution of any issues or concerns that arose.
Business Development Team Manager
Evamunn Generale
10.2012 - 12.2016
- Coordinated with Sales teams to Develop mutually beneficial proposals which Resulted in clients Maximum Satisfaction
- Negotiated, monitored projects contract terms with Clients and Communicated with stakeholders to Maximize desired Results
- Competitive Intelligence gathering from Clients and Competitor data to improve Customer Value
- Make and give Presentations to Prospective Clients which resulted in sales increase of 42%
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Education
Cybersecurity Professional Certificate -
Google
11.2024
IT Support Technician -
Per Scholas
03.2024
IT Support Professional Certificate -
Coursera By Google
USA03.2024
Bachelor of Science - Biochemistry
Abia State University
Uturu, Abia11.2011
Skills
- Microsoft Windows Server
- System monitoring
- Application Support /Maintenance
- VPN Management
- Customer-facing presentation skills
- TCP/IP
- Troubleshooting documentation
- Technical issues analysis
- SSRS
- Ticket management
- SQL report creation
- JavaScript
- UAT support
- Microsoft Office Packages
- PowerPoint
- Service Now
- Application support
- Network configuration
- Teams Support
- Windows Server Administration
- SFE Application
- JIRA
- Project Management
- Security management
- Active Directory
Timeline
Application Support Specialist
State Farm
04.2024 - 10.2024
IT System Administrator
Vydell Health Care Service
08.2021 - 12.2023
Business Developer
J Socham Flow LLC
01.2017 - 07.2021
Business Development Team Manager
Evamunn Generale
10.2012 - 12.2016
Cybersecurity Professional Certificate -
Google
IT Support Technician -
Per Scholas
Bachelor of Science - Biochemistry
Abia State University
IT Support Professional Certificate -
Coursera By Google
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