Christiana Belisaire
Lynbrook
Summary
Results-driven professional with hands-on experience in managing and scaling product operations across SaaS, data, and engineering environments by optimizing Agile execution, governing SDLC workflows, and delivering executive-level visibility through metrics and tooling. Track record of enabling enterprise product, engineering, and data organizations by standardizing Agile delivery models, administering Jira at scale, and improving delivery predictability through disciplined operational frameworks. Recognized for translating ambiguous roadmaps into structured execution by designing intake processes, governance standards, and cross-team dependency models. Expertise in delivering health dashboards, capacity forecasting, and risk signaling, with a strong focus on driving business insights and customer experience.
Overview
6
6
years of professional experience
Work History
Product Operations & Customer Success Consultant
Product Operations & Customer Success Consultant
01.2024 - Current
- Lead embedded product operations support by partnering with Product, Engineering, Data, and Customer Success leadership to structure execution workflows and operational cadence across multiple initiatives.
- Administer Jira environments by configuring workflows, boards, permission schemes, backlog hygiene standards, and reporting views to support Agile delivery execution.
- Design and maintain delivery health dashboards by tracking cycle time, throughput, cross-team dependencies, and operational risk indicators for leadership visibility, leveraging business insights to drive improvements.
- Improved delivery predictability by 25% by standardizing Agile rituals, intake processes, and backlog hygiene across Scrum and Kanban teams, enhancing overall business metrics.
- Reduced operational friction by 15% by developing enterprise-grade playbooks and reusable templates supporting consistent execution at scale, contributing to operational excellence.
- Strengthened executive decision-making by delivering health dashboards that translated complex operational data into actionable insights, utilizing qualitative analysis.
- Minimized delivery risk exposure by proactively identifying blockers, escalating issues early, and aligning stakeholders on mitigation actions through meticulous attention to detail.
Operations & Strategy Consultant
Operations & Strategy Consultant
01.2022 - 01.2023
- Analyzed operational workflows by partnering with product, data, and operations teams to improve structure and execution clarity.
- Designed Agile-aligned processes by mapping workflows, defining handoffs, and documenting operating rhythms to support evolving priorities.
- Built executive-ready dashboards, SOPs, and onboarding materials to improve visibility, consistency, and day-to-day execution discipline, acting as an internal consulting resource.
- Boosted up to 30% contributor ramp time by developing structured onboarding documentation, playbooks, and standardized operating templates, enhancing customer success.
- Improved leadership visibility into delivery health by deploying executive-level dashboards tracking operational KPIs and workflow performance, providing key business insights.
- Enhanced cross-functional collaboration by introducing standardized communication artifacts aligning product, engineering, and operations teams, fostering stronger interpersonal skills.
- Optimized operational efficiency by streamlining workflows, reducing ambiguity, and supporting scalable execution models for growing digital teams through strategic initiatives.
- Freelance
Project Coordinator
Project Coordinator - Digital Operations
01.2020 - 01.2021
- Managed project timelines, deliverables, and dependencies across digital product and engineering initiatives to maintain execution alignment.
- Tracked SDLC milestones by monitoring risks, documenting issues, and escalating blockers to stakeholders to support on-time delivery.
- Centralized project documentation and asynchronous status updates to improve communication clarity for distributed, cross-functional teams, demonstrating strong problem-solving skills.
- Enhanced stakeholder visibility by delivering consistent project status communications and dependency tracking.
- Strengthened cross-team alignment by consolidating documentation, updates, and workflows into centralized repositories, improving communication skills.
- Improved delivery execution by establishing structured tracking mechanisms and standardized reporting for digital initiatives.
- Supported successful rollout of digital features by identifying risks early and coordinating resolution with technical and non-technical teams, showcasing meticulous attention to detail.
- Remote (Contract)
Education
Master of Science - Applied Behavior Analysis
Touro University
New York, NYBachelor of Business Administration - Management & Operations
Stony Brook University
New York, NYSkills
- Product Operations & Delivery Enablement
- Enterprise SDLC Governance & Execution
- Agile
- Scrum
- Kanban
- Lean Frameworks
- Jira Administration
- Workflow Architecture
- Cross-Functional Product-Engineering
- Operational Playbooks
- SOPs
- Documentation
- Delivery Health Metrics
- Dashboards
- Forecasting
- Backlog Management
- Intake & Prioritization
- Decision Support for Leadership
- Customer Success
- Post-Launch Operations
- Risk Identification
- Issue Management
- Process Optimization
- Scalable Systems
- Qualitative Analysis
- Business Insights
- Business Metrics
- Strategic Initiatives
- Internal Consulting
- Healthcare-Adjacent Operations
- Regulated Operations
- Entrepreneurial Problem Solving
- Creative Execution
- Financial Acumen
- Business Acumen
- Escalation Management
- Risk Mitigation
- Continuous Improvement
- Business Intelligence
- Data Analysis
- Operational Dashboards
Websites
Technical Proficiencies
Jira (Administration & Power User), Agile Boards (Scrum, Kanban), Asana, Trello, Monday, SQL, Dashboards, Delivery Metrics, Playbooks, SOPs, Templates, Notion, Google Workspace, Microsoft Office, Excel
Timeline
Product Operations & Customer Success Consultant
Product Operations & Customer Success Consultant
01.2024 - Current
Operations & Strategy Consultant
Operations & Strategy Consultant
01.2022 - 01.2023
Project Coordinator
Project Coordinator - Digital Operations
01.2020 - 01.2021
Master of Science - Applied Behavior Analysis
Touro University
Bachelor of Business Administration - Management & Operations
Stony Brook University