Christiana Brown

-Develops talent and leads several teams that oversees production and/or problem solving areas.

-Associate Safety Committee (prevent, diagnose, and supervise safety/ environmental concerns).

-Communicates information from supervisors to level 1 associates to enhance communication and production.

- Ambassador that specializes in training and assisting new associates with daily procedures, protocols, benefits, and Amazon as a collaborative community.

-CPR/ First Aid trained for medical emergencies

-Member of several affinity groups such as Women@ Amazon, Mental Health & Awareness@ Amazon, and Warriors@ Amazon (volunteer groups developed and supervised by Amazon associates to provide support to associates and the community).

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Conducted meetings with management to discus operational issues and develop ways to improve services.
• Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
• Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
• Developed and updated onboarding materials, keeping pace with changes to market place and company.
• Reviewed onboarding processes regularly, identifying and correcting deficiencies.
• Led professional and thorough orientation sessions, introducing new hires to key company information.
• Trained new hires in technology required to access company systems and complete job tasks.
• Planned and executed promotions and special events in close collaboration with management.
• Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.

• Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
• Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
• Reviewed onboarding processes regularly, identifying and correcting deficiencies.
• Led professional and thorough orientation sessions, introducing new hires to key company information.
• Trained new hires in technology required to access company systems and complete job tasks.
• Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
• Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
• Collaborated with different staff and management to facilitate department-specific onboarding.
• Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
• Put together employee files and collected required digital or physical information to meet requirements.
• Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
• Kept detailed records of individual histories, scores, and documents.
• Coached clients on resume and cover letter development to enhance opportunities.
• Conducted mock interviews to help clients prepare for interviews with potential employers.