Christiana Cadena
Weatherford,TX
Summary
Bilingual energetic worker with 6 plus years experience in high-level executive support roles. Organized and professional . Result-oriented, strategic sales professional with 6 plus years in the sales and customer service industry.
Overview
12
12
years of professional experience
Work History
Business Development Executive
Shottenkirk Toyota
Weatherford, Texas
03.2025 - 12.2025
- Developed relationships with clients to identify business opportunities.
- Collaborated with sales teams to enhance customer engagement strategies.
- Trained new staff on best practices for client interactions and sales techniques.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Listened to customer needs to identify and recommend best products and services.
Receptionist
Premier restoration and construction
Weatherford, Texas
10.2023 - 03.2025
- Greeted clients and visitors with professionalism and warmth.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained an organized calendar for multiple teams.
- Ensured a clean and welcoming reception area for visitors and staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
Data Entry/Administrative Assistant
BFX Fire Apparatus
Weatherford, TX
06.2023 - 10.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
Collections Specialist
Santander Consumer USA
North Richland Hills, TX
07.2022 - 04.2023
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Collections Agent
Vamos Auto
Arlington, TX
02.2022 - 07.2022
- Identified past due accounts and contacted account holders to arrange payment.
- Updated account status records and collection efforts.
- Created repayment plans based on account holders' financial status and repayment abilities.
Collections Representative
Regional Acceptance
Arlington, TX
02.2021 - 01.2022
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Handled contracts and payments on accounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Completed skip traces on customers failing respond to collection efforts.
Customer Service Representative
Collabera
Fort Worth, TX
11.2020 - 02.2021
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
Call Center Representative
American defense systems
Bedford , Tx
12.2019 - 11.2020
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Customer Service Representative
Ashley home store
Irving, TX
06.2020 - 07.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Dispatcher /Customer Service Representative
Stericycle
North Richland Hills, TX
10.2018 - 05.2020
- Dispatch as third party answering service
- Handle customer complaints
- Answer multi lined phones
- Provide extensive customer service and empathy to our callers
- Kept detailed and updated records of calls in physical and electronic databases.
Collections Representative
Portfolio recovery associates
North Richland Hills, TX
07.2017 - 10.2017
- Entered customers' financial status information into system.
- Handled irate customers smoothly to achieve performance targets.
- Accepted and processed customer payments and applied toward account balances.
Telephone Banker
Wells Fargo call center
Lubbock, TX
05.2014 - 05.2017
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Consulted with customers to determine best methods to resolve service and billing issues.
Education
High School Diploma - High school
Zion Academy
2011
Associate of Arts - Criminal Justice
Tcc Trinity River Campus
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Time management
- Professional and mature
- Strong problem solver
- Dedicated team player
Accomplishments
Promoted to manager after six months of employment.
Timeline
Business Development Executive
Shottenkirk Toyota
03.2025 - 12.2025
Receptionist
Premier restoration and construction
10.2023 - 03.2025
Data Entry/Administrative Assistant
BFX Fire Apparatus
06.2023 - 10.2023
Collections Specialist
Santander Consumer USA
07.2022 - 04.2023
Collections Agent
Vamos Auto
02.2022 - 07.2022
Collections Representative
Regional Acceptance
02.2021 - 01.2022
Customer Service Representative
Collabera
11.2020 - 02.2021
Customer Service Representative
Ashley home store
06.2020 - 07.2020
Call Center Representative
American defense systems
12.2019 - 11.2020
Dispatcher /Customer Service Representative
Stericycle
10.2018 - 05.2020
Collections Representative
Portfolio recovery associates
07.2017 - 10.2017
Telephone Banker
Wells Fargo call center
05.2014 - 05.2017
High School Diploma - High school
Zion Academy
Associate of Arts - Criminal Justice
Tcc Trinity River Campus