Christiana Collins
Ypsilanti,MI
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Experienced with managing overnight shifts, ensuring operational continuity and staff coordination. Utilizes strategic planning and effective resource allocation to maintain high performance. Track record of fostering collaborative team environment and adapting to changing operational needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Overnight Manager
IHOP
08.2013 - 2016
- I was in charge of the overnight staff. I managed, and also cooked as well. I did the end of day paperwork and deposits.
- Supervised overnight operations to ensure consistent service quality and customer satisfaction.
- Trained staff on food safety protocols and company policies to maintain compliance.
- Managed inventory levels, ensuring timely restocking of supplies for smooth operations.
- Resolved customer complaints effectively, enhancing overall dining experience during night shifts.
- Implemented process improvements that increased productivity in kitchen and front-of-house areas.
- Conducted nightly financial audits to ensure accuracy in cash handling and reporting procedures.
Instacart Shopper
Instacart Shoppers
11.2020 - Current
- Executed precise order fulfillment by efficiently selecting items based on customer preferences and specifications.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
Patient Care Advocate
Walgreens Specialty Pharmacy
04.2022 - 11.2025
- Facilitated communication between patients and healthcare providers to ensure clarity in treatment plans.
- Assisted patients in navigating healthcare systems, enhancing access to necessary services.
- Maintained accurate patient records, ensuring compliance with privacy regulations and organizational policies.
- Collaborated with multidisciplinary teams to develop patient-centered care strategies and solutions.
Customer Care Representative
USPS
07.2020 - 09.2022
- Assisted customers with inquiries regarding postal services and package tracking.
- Maintained knowledge of USPS products, services, and operational procedures.
- Resolved issues by providing accurate information and effective solutions promptly.
- Processed customer transactions efficiently while adhering to company policies.
- Managed difficult customer interactions with professionalism and empathy.
Dispatcher/Customer Service
Triple AJ Dispatching, LLC
01.2019 - 05.2020
- I was a freight dispatcher for a company, I also helped file paperwork and all of the customer service needs.
- Coordinated dispatch operations to optimize delivery schedules and routes.
- Monitored real-time vehicle tracking systems for efficient load distribution.
- Communicated with drivers to ensure timely pick-ups and deliveries.
- Assisted in resolving operational issues to minimize service disruptions.
Server
Olive Garden
04.2017 - 01.2019
- Server tables, prep and bring out food and meet their needs. We also had our own server banks.
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to facilitate timely food delivery.
Server
IHOP
08.2012 - 03.2017
- Serve tables, prep and bring out food as well as cash them out. We had our own server banks.
- Resolved guest complaints proactively, enhancing overall dining experience.
- Implemented process improvements for order accuracy and efficiency.
- Assisted in maintaining cleanliness and organization of dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School -
Everett
Lansing, MI06.2010
Skills
- Communication Skills
- Computer Skills
- Customer Support
- Organizational Skills
- Guest assistance
- Delivery overseeing
Certification
Driver's License
Timeline
Patient Care Advocate
Walgreens Specialty Pharmacy
04.2022 - 11.2025
Instacart Shopper
Instacart Shoppers
11.2020 - Current
Customer Care Representative
USPS
07.2020 - 09.2022
Dispatcher/Customer Service
Triple AJ Dispatching, LLC
01.2019 - 05.2020
Server
Olive Garden
04.2017 - 01.2019
Overnight Manager
IHOP
08.2013 - 2016
Server
IHOP
08.2012 - 03.2017
High School -
Everett