Summary
Overview
Work History
Education
Skills
Timeline
background-images

Christiana Danforth

San Antonio,TX

Summary

Dynamic customer service professional with extensive experience at Travel Centers of America, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective complaint handling and upselling. Skilled in training staff and maintaining high standards of service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Rep III

Travel Centers of America
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Cashier

Chevron
02.2023 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Manager

Canoga Discount Birds
03.2016 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

GED -

Bowman High
Saugus, CA
05-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Appointment scheduling
  • Customer education
  • Store maintenance
  • Staff education and training

Timeline

Customer Service Rep III

Travel Centers of America
04.2023 - Current

Cashier

Chevron
02.2023 - 04.2023

Manager

Canoga Discount Birds
03.2016 - 02.2023

GED -

Bowman High

Similar Profiles

CREATE PROFILE
Christiana Danforth