Christiana Diego
Makawao,HI
Summary
Professional with strong background in transportation and logistics. Skilled in vehicle operation, route planning, and safety compliance. Known for reliability, adaptability, and effective team collaboration, consistently meeting organizational goals and expectations. Focused on maintaining high standards and achieving results in dynamic environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Transporter
Selected at Hi
Kahuku, HI
01.2026 - Current
- Operated transport vehicles following safety protocols and regulations.
- Collect vehicles from side of wash and drive to ready line for rental.
- Communicated effectively with team members to coordinate transport activities.
- Conducted routine inspections of vehicles to ensure operational readiness.
Server/Manager
Tante Maalaea
Maalaea Hi
02.2018 - 09.2024
- Trained staff on service protocols and menu knowledge to enhance customer experience.
- Implemented efficient scheduling practices to optimize workforce management during peak hours.
- Developed and maintained inventory tracking systems to ensure supply availability and reduce waste.
- Monitored service quality, providing feedback and coaching to team members for continuous improvement.
- Collaborated with chefs to coordinate special events, ensuring seamless service delivery for large groups.
- Resolved customer complaints promptly, fostering positive relationships and enhancing satisfaction levels.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Give guests professional and quick service made sure that orders were taken quickly and efficiently.
- Give exceptional customer service to new guests and returning guests for an phenomenal dining experience.
Host Trainer
Bubba Gumps Restaurant
Lahaina, HI
01.2011 - 03.2013
- Trained new hosts on customer service protocols and restaurant procedures.
- Oversaw daily operations to ensure efficient guest seating and satisfaction.
- Developed training materials that enhanced onboarding processes for new employees.
- Mentored team members to improve performance and service delivery standards.
- Conducted performance evaluations to identify areas for skill development and improvement.
- Collaborated with management to refine operational workflows and reduce wait times.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
Education
Nursing
UHMC
Maui HiGeneral
Institute of Christian Education
Paia, HI06-1998
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Order accuracy
Performance improvement
Suggestive selling
Guest relations management
Allergy awareness
Beverage preparation
Tableside etiquette
Food sales and promotion
Guest seating
Table setting
Timeline
Transporter
Selected at Hi
01.2026 - Current
Server/Manager
Tante Maalaea
02.2018 - 09.2024
Host Trainer
Bubba Gumps Restaurant
01.2011 - 03.2013
Nursing
UHMC
General
Institute of Christian Education