CHRISTIANA FREEMAN
Full-Time Student
Suwanee,GA
Summary
WWW: Bold Profile
PROFESSIONAL SUMMARY
Successful at optimizing policies, reducing incidents and increasing security of building envelope to keep facility, personnel and guests safe at all time. Detail-oriented team player with strong organizational skills. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds and conducting screenings. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Package Car Delivery Driver / Amazon
07.2021 - 12.2022
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Grocery Delivery Driver / Instacart
03.2020 - 12.2022
- Developed and maintained professional relations between customer, store personnel, and company
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Operated delivery vehicles safely and efficiently
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Security Account Manager
Sunstates Security
Norcross, Georgia
09.2023 - 08.2024
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Mentored junior staff members, fostering an environment of professional growth and development.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Conducted regular audits of security protocols to ensure compliance with industry standards and regulations.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Maintained high levels of client retention by consistently delivering exceptional service and results.
- Oversaw a team of security officers and managed scheduling and performance evaluations.
- I submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Security Account Manager
GardaWorld Security
Norcross, Georgia
12.2022 - 09.2023
- Oversaw team of security officers and managed scheduling and performance evaluations
- Kept team compliant with security protocols and appearance standards
- Investigated incidents and wrote reports
- Submitted documentation for weekly payroll, managed schedules, and enforced policies
- Responded swiftly to security incidents and effectively resolved security issues
- Managed security policies and procedures to promote the safety and security of personnel and assets.
Food Deliverer / Uber Eats
08.2019 - 09.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Operated delivery vehicles safely and efficiently
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
- Delivered packages to customer doorsteps and business offices.
Training Supervisor / Chipotle Restaurant
01.2017 - 08.2019
- Assessed new employee skills and strengths to provide customized training
- Collaborated with company leaders and department managers to determine training needs
- Updated employees with latest policies, procedures and compliance standards
- Created and maintained detailed training records and reports for management review
- Produced training manuals, presentations and resources for enhanced learning.
Cashier
Wendy's Restaurant
08.2014 - 11.2016
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Upsold additional products and services to customers, increasing revenue
- Worked flexible schedule and extra shifts to meet business needs
- Learned duties for various positions and provided backup at key times.
Education
Associate of Applied Science - Early Childhood Special Education
Gwinnett Technical College
May 2025
GED - undefined
Technical College System
Oct 2015
Skills
- Assess Risks
- Effective Working Relationships
- Emergency Response
- Security Monitoring
- Security Team Management
- Security Screening
- Report Writing
Timeline
Security Account Manager
Sunstates Security
09.2023 - 08.2024
Security Account Manager
GardaWorld Security
12.2022 - 09.2023
Package Car Delivery Driver / Amazon
07.2021 - 12.2022
Grocery Delivery Driver / Instacart
03.2020 - 12.2022
Food Deliverer / Uber Eats
08.2019 - 09.2020
Training Supervisor / Chipotle Restaurant
01.2017 - 08.2019
Cashier
Wendy's Restaurant
08.2014 - 11.2016
Associate of Applied Science - Early Childhood Special Education
Gwinnett Technical College
GED - undefined
Technical College System
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