Christiana Jackson
New York,NY
Summary
Experienced real estate professional with over 15 years in the industry. Skills include sales, excellent communication, and ability to work cross functionally with diverse backgrounds. Able to adapt, and ready to provide excellent customer service.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
The Jones Agency
06.2023 - 01.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Tenant Sales On-Site Agent
Rezi
01.2023 - 06.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Worked with ZenDesk, Slack, and the Rezi Platform to effectively communicate with potential clients and colleagues.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
Virtual Team Building Host
CourseHorse
03.2021 - 07.2023
- Lead team-building activities for 20-100 corporate participants via Zoom, WebEx, or Google Meet.
- Consult with clients via email and Zoom to manage expectations and foster long term relationships.
- Develop new virtual experiences using Google Workspace to broaden customer interest.
- Communicate with hosts, sales team, & customer support team using Slack and Google Workspace
Client Support/Onboarding Associate
Bramble
01.2021 - 03.2021
- Scheduled appointments via Calendly, and conducted demo tours of virtual product.
- Contacted leads, tracked email communication, and closed deals using Hubspot.
- Led new clients through onboarding process and informed them of key features.
- Communicated with sales, development, and onboarding team via Slack, Google Workspace, & Notion.
Assistant On-Site Manager
The Brodsky Organization
07.2015 - 08.2019
- Leased 440 luxury apartments within 16 months.
- Created weekly and monthly reports for management team using software such as Yardi, LRO, and Realpage.
- Worked with CRM software such as On-Site & Yardi to perform background screenings, execute leases, and maintain customer relationships.
- Managed website's available listings, pricing, and photos via Dashboard.
Leasing Agent
Nancy Packes Inc.
02.2014 - 11.2014
- Toured luxury apartments and amenities with prospective tenants, and provided information on it's key features.
- Performed admin responsibilities such as answering calls, scheduling appointments, and maintaining team calendar.
- Maximized price per square foot to increase market value.
- Performed background checks, reference, and credit checks via On-Site software
Education
Bachelor of Arts - Africana Studies
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2005
Bachelor of Arts - Theatre Arts
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2005
Skills
- Self motivated
- Customer Satisfaction
- Verbal and Written Communication
- Sales
- Negotiation
- Bilingual
- Team Player
- Multitasking and Organization
- Collaborative Environments
- Client Interactions
- Client Rapport-Building
- Creative Solutions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Success Manager
The Jones Agency
06.2023 - 01.2024
Tenant Sales On-Site Agent
Rezi
01.2023 - 06.2023
Virtual Team Building Host
CourseHorse
03.2021 - 07.2023
Client Support/Onboarding Associate
Bramble
01.2021 - 03.2021
Assistant On-Site Manager
The Brodsky Organization
07.2015 - 08.2019
Leasing Agent
Nancy Packes Inc.
02.2014 - 11.2014
Bachelor of Arts - Africana Studies
Rutgers, The State University of New Jersey
Bachelor of Arts - Theatre Arts
Rutgers, The State University of New Jersey
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