Summary
Overview
Work History
Education
Skills
Work Availability
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Christiana Johnson

Christiana Johnson

Hyattsville,MD

Summary

Adaptable and customer-oriented, I am dedicated to providing first-rate attention to the needs of guests and the company. Versed in quickly and accurately answering questions, offering information, and completing quick check-in processes. Delivers dynamic service, works hard to manage expectations and prevent conflicts, and fosters positive relationships with guests and coworkers.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Planet Fitness
Laurel, MD
06.2020 - 09.2020
  • Welcomed members/guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Welcomed large volume of members/guests and improved overall customer service.
  • Showed off spa and fitness center to prospective and current members.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Handled payment processing and provided members/guests with receipts and proper bills and change.
  • Managed complaints and rectified issues to complete satisfaction.
  • Coordinated with housekeeping, maintenance and grounds teams to address needs with professionalism and detail orientation.
  • Answered phones to respond to inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with members/guests, improving customer retention through coordinated service.
  • Trained newly hired employees on front desk procedures and business operations.
  • Facilitated successful front desk operations for high-volume gym.

Front Desk Associate/Personal Trainer

VIDA Fitness
Washington, DC
12.2017 - 09.2018
  • Delivered friendly and knowledgeable support to current and prospective members.
  • Showed off dining areas, pool, spa, fitness center, locker rooms and yoga/cycle studios to prospective and current members.
  • Trained newly hired employees on front desk procedures and business operations.
  • Trained members using personalized workout routines to achieve their fitness goals
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Facilitated successful front desk operations for high-volume gym
  • Welcomed members/guests to front desk and engaged in friendly conversations while conducting check-in process.
  • Reviewed accounts to assess open charges and answer member/guest questions.
  • Handled payment processing and provided members/guests with receipts and proper bills and change.
  • Encouraged members to participate in rewards programs to promote brand loyalty.
  • Verified and collected payments.
  • Managed complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Security Officer

G4S Secure Solutions
Washington, DC
02.2017 - 08.2017
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Completed incident reports to record security or loss prevention incidents.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored premises and recorded activity in daily officer reports.

Security Supervisor

G4S Secure Solutions
Charlotte, NC
11.2015 - 12.2016
  • Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
  • Recorded required data for incident reports and files.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Trained and managed overnight staff of 4-5 associates.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Led security team and contributed to on-call shifts.
  • Supervised property entrances and exits and monitored employee safety.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Monitored and authorized employee and guest access to guard against theft.

Sales Associate

CVS
Charlotte, NC
02.2015 - 11.2015
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Assessed customer needs to provide assistance and information on product features.
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Arts - Criminology

Johnson C. Smith University
Charlotte, NC
12.2014

Skills

  • Decision Making
  • Two-Way Radio Operation
  • Guest Registration
  • Teamwork and Collaboration
  • Customer Service
  • Tour Arrangements
  • Problem-Solving
  • Computer Skills
  • Payment Processing
  • Reservations Management
  • Common Area Maintenance
  • Online Bookings Management
  • Invoicing and Billing
  • Verbal and Written Communication
  • Phone and Email Etiquette
  • Attention to Detail
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Prioritization and Time Management
  • Administrative Support
  • Reliable and Punctual
  • Call Answering and Routing
  • Courteous and Professional
  • Microsoft Office
  • Listening Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Front Desk Associate

Planet Fitness
06.2020 - 09.2020

Front Desk Associate/Personal Trainer

VIDA Fitness
12.2017 - 09.2018

Security Officer

G4S Secure Solutions
02.2017 - 08.2017

Security Supervisor

G4S Secure Solutions
11.2015 - 12.2016

Sales Associate

CVS
02.2015 - 11.2015

Bachelor of Arts - Criminology

Johnson C. Smith University

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Christiana Johnson