Christiana Mingus
Denver,CO
Summary
As a seasoned professional with a BA in Communications, I excel in leading teams to achieve company goals while nurturing strong client relationships. Known for my approachability and capability to adapt effectively, I thrive in dynamic environments where creativity is valued. I have a proven track record of problem-solving on high-risk, critical escalations, ensuring smooth operations and successful outcomes. Dedicated to empowering others, I'm passionate about helping individuals grow and clients succeed.
Overview
7
7
years of professional experience
Work History
Compliance & Credential Team Lead/Client Success Specialist
Aya Healthcare
11.2022 - 04.2024
- Led a team of nine Compliance & Credentialing specialists to achieve and maintain company objectives
- Developed lasting client rapport based on knowledgeable support and consistent service
- Provided daily updates to the client on compliance status of travel nurses
- Excelled with high-stress issues, problem-solving, and creating solutions to ensure client satisfaction
- Successfully mitigated escalations and collaborated with leaders in other departments to trouble shoot and cross train
- Facilitated weekly one-on-one sessions and team huddles to cultivate an environment of approachability and open communication to maintain a safe workplace
- Provided monthly progress updates, training, and recognition to high performers which resulted in high moral and strong relationships with team members
- Contributed valuable support in guiding various departmental side projects.
Credentialing Specialist I, II, III, Senior
Aya Healthcare
06.2019 - 11.2022
- Managed compliance for 100+ traveler nurses simultaneously, skillfully handling high-level, high-stress concerns
- Consistently hit a 100% on-time start rate for multiple weeks and maintained an average of 95% on-time start rate for assigned travel nurses
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards
- Prioritized meeting deadlines to prevent delays for the company and travelers, while ensuring outstanding customer service
- Provided continuous assistance and support to travelers, guaranteeing a seamless onboarding process from start to finish
- Consistently exceeded established company Key Performance Indicators.
Employee Experience Specialist
Aya Healthcare
12.2018 - 06.2019
- Served as a frontline representative, provided excellent customer service and managed receptionist duties in a fast-paced environment
- Coordinated daily meetings and company meals.
Guest Service Representative
L'Auberge Del Mar
10.2017 - 11.2018
Education
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
Colorado Springs, CO12.2016
Leadership 101 -
Management Basics/Fundamentals -
Situational Leadership -
Navigating Performance Conversations -
Communicating Effectively with Emotional Intelligence -
Skills
- Coaching and Mentoring
- Performance Analysis & Assessments
- Client Support
- File Management
- Organization Skills
- Adaptability and Prioritization
- Risk Management
- Compliance Monitoring
- Audit Management
- CMR Systems
- Proficient in Microsoft Windows
- Skilled in Delivering Presentations/Public Speaking
Timeline
Compliance & Credential Team Lead/Client Success Specialist
Aya Healthcare
11.2022 - 04.2024
Credentialing Specialist I, II, III, Senior
Aya Healthcare
06.2019 - 11.2022
Employee Experience Specialist
Aya Healthcare
12.2018 - 06.2019
Guest Service Representative
L'Auberge Del Mar
10.2017 - 11.2018
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
Leadership 101 -
Management Basics/Fundamentals -
Situational Leadership -
Navigating Performance Conversations -
Communicating Effectively with Emotional Intelligence -
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