Christiana Nelson
Conyers,GA
Summary
Conscientious Healthcare professional offering over 11 years of experience in fast-paced settings. Positive and upbeat with excellent communication skills. Reliable Medical Support professional with 11 years of experience in Urgent Care and Primary Care environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized and dependable candidate. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Leader/Medical Assistant
Piedmont Urgent Care By Wellstreet
3 2016 - 2 2023
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
North Atlanta Urgent Care
10 2014 - 3 2016
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Medical Assistant
Piedmont HealthCare
01.2024 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Neuragenex
7 2023 - 01.2024
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
Education
Medical Assistant - Medical Assistant
Westwood College - Denver North
Skills
- Simple dressings
- EMR / EHR
- Emergency procedures understanding
- Patient-focused care
- Antigen testing
- Compassionate caregiver
- Compassionate
- Trustworthy companion
- Using a centrifuge
- CPR
- Direct Patient Care
- Point of care testing
- Phlebotomy
- Orthopedic splints
- HIPAA compliance
- Clinical documentation
- Patient documentation
- Inventory and supply management
- Conflict resolution
- Problem-solving
- Attention to detail
- Basic life support
- Verbal and written communication
- Safety compliance
- Telephone etiquette
- Schedule coordination
- HIPAA protocols
- Customer service
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Piedmont HealthCare
01.2024 - Current
Medical Assistant - Medical Assistant
Westwood College - Denver North
Team Leader/Medical Assistant
Piedmont Urgent Care By Wellstreet
3 2016 - 2 2023
Medical Assistant
North Atlanta Urgent Care
10 2014 - 3 2016
Certified Medical Assistant
Neuragenex
7 2023 - 01.2024
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