Christiana Palma-Caphart

Travel Counselor specializing in customer service and effective issue resolution. Demonstrated success in fostering relationships and streamlining booking processes to enhance traveler satisfaction and loyalty.

• Results oriented and committed to success
• Maintains strong client relationships
• Works courteously and tactfully with individuals
• Meets deadlines and is well-organized
• Self-motivated and makes decisions under stress
• Project oriented and completes tasks
• Knowledge of government travel procedures
• Communicates effectively with diverse customers
• Knowledge in clerical and administrative procedures
• Intermediate knowledge of Microsoft Office
• Maintains personnel records and prepares reports
• Ensures accuracy of accounting data
• Operates personal computers and office equipment
• Processes receipts of public money
• Determines transportation entitlements for employees

• Training in Microsoft Office Suite
• Training in Sabre and Apollo reservation systems
• Training in office procedures

Total Experience: 15 plus years as a Travel Specialist