Christiana Phillips
Charlotte,NC
Summary
Adept at fostering positive relationships and delivering exceptional customer support, as demonstrated at Humana, I excel in high-pressure environments, ensuring client satisfaction and efficiency. With proven skills in problem-solving and customer service, I significantly enhance team collaboration and customer experience, achieving a notable reduction in call handling times. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Signature Petitions
Cak Group Llc
11.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Caregiver
Brightstar Healthcare
03.2023 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Call Center Representative
Humana
03.2021 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered prompt service to prioritize customer needs.
Private Nanny
Autistic Children
02.2020 - 02.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Insurance Customer Service Representative
TTEC
04.2018 - 01.2019
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Completed customer applications and updated records to reflect current information.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
High School Diploma -
Fayetteville Technical Community College
Fayetteville, NC05.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Behavior Modeling
- Problem-solving skills
- Customer Support
- Communicating with clients
- Call Center Operations
- Organization
- Complaint Handling
- Policy understanding
- Respectful and Compassionate
- Elderly Care
Timeline
Signature Petitions
Cak Group Llc
11.2023 - 07.2024
Caregiver
Brightstar Healthcare
03.2023 - 10.2023
Call Center Representative
Humana
03.2021 - 12.2022
Private Nanny
Autistic Children
02.2020 - 02.2021
Insurance Customer Service Representative
TTEC
04.2018 - 01.2019
High School Diploma -
Fayetteville Technical Community College
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