Christiana Quinn
Island Park,NY
Summary
Benefits Manager with experience overseeing a wide range of plans, including medical, dental, vision, life and disability. Handles company-wide benefit packages and needs as well as new hire and open enrollment processes. Develops cost-saving initiatives in benefit administration. Knowledge of fully insured, level funded, self insured products as well as PEOs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
United Benefit Solutions
08.2018 - Current
- Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
- Developed strong relationships with clients by providing consistent communication and support.
- Streamlined the renewal process for employee benefits, making it more efficient and effective for both clients and carriers.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
- Managed account implementation processes, ensuring a smooth transition for new clients.
- Served as a trusted advisor to clients on all aspects of employee benefit plan design, compliance, and administration.
- Coordinated open enrollment meetings for clients, ensuring employees were well-informed about their benefit options.
- Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients in a timely manner.
- Assisted HR departments in developing clear and concise employee communications materials regarding their benefits programs.
- Analyzed market data to provide insightful recommendations on plan design changes that met client needs while remaining competitive within the industry.
- Managed complex projects involving multiple stakeholders, resulting in successful implementations of new benefit programs or system upgrades.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
- Evaluated vendor performance and made recommendations for changes when necessary to improve the overall client experience.
- Collaborated with internal departments, such as underwriting or finance, to ensure seamless delivery of employee benefits services to clients.
- Educated new hires about different benefit plans.
Flight Attendant
Delta Airlines Global Services
09.2015 - 05.2018
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
High School Diploma -
Sacred Heart Academy
Hempstead, NY06.2009
Skills
- Financial Acumen
- Compliance knowledge
- Benefits Administration
- HIPAA Compliance
- Document Preparation
- Open enrollment coordination
- Employee benefits administration
- Contract Review
- Organizational Skills
- Written Communication
- Time Management
- Multitasking
- Self Motivation
Certification
- Licensed Life, Accident and Health Insurance Agent
Timeline
Employee Benefits Account Manager
United Benefit Solutions
08.2018 - Current
Flight Attendant
Delta Airlines Global Services
09.2015 - 05.2018
High School Diploma -
Sacred Heart Academy
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