CHRISTIANA SERWAA
Customer Service/Client Relations
Kasoa Adade,Ghana
Summary
Service based, solutions focused, passionate about going the extra mile, reliable, customer engagement oriented individual, who is a strong team driven professional with solid written, verbal communication, organizational, multitasking skills that demonstrates a readiness to succeed and make a difference. Candidate also is bilingual who maintains a professional but friendly attitude and appearance even under high pressure. Professional experiences have prepared a mindset ready to train, learn, build, grow, and contribute as a valuable team member using skills acquired in achieving together ability to help improve others lives.
Overview
5
5
years of professional experience
Work History
Virtual Assistant/Customer Service Representative
ACOP LLC
01.2020 - Current
- Company Overview: ACOP as a national brand catered to a diverse and often complex audience whose scope and sensitivity of problems or projects the firm responded to, required regular and open communications and feedback
- Website: http://www.acopprotection.com/
- Provided cross functional support, via remote portal virtually managed the day to day communication, and customer support services for building, promoting, and servicing of ACOP's office related administrative national brand for Project management and Risk mitigation professional services
- Trained and guided by management team to learn new processes, develop independent language and communications skills, as well as work in a digital environment to contribute as a valuable by reviewing customer request and expectations, serving as call center agent, responding to them according to their needs and situations while managing multi channel interactions such as: voicemail, emails, business website, some social media accounts, account management, and other responsibilities to ensure a consistent customer experience
- Based on training, was able to develop digital skills professionally and participate in interactive team building experiences while learning how to use software solutions (Microsoft Word Office) that improved people's lives and contributed to creating overall brand engagement for clients to grow as well as sharing achievements together
- Served as quality and brand ambassador by assuring adherence to quality expectations, standards, and internal policies, and people-first culture for customer improvement by delivering thoughtful, heartfelt, forward-thinking service
- ACOP as a national brand catered to a diverse and often complex audience whose scope and sensitivity of problems or projects the firm responded to, required regular and open communications and feedback
- Website: http://www.acopprotection.com/
Education
No Degree -
ACOP, LLC
Skills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Prioritization
- De-Escalation Techniques
- Live chat support
- Dispute Resolution
- Customer Education
- Assertiveness
- Account Management
- Brand representation
- Quality Assurance Controls
- Escalation management
- Key stakeholder relationship building
Relationship Building, Multi-tasking, Call center experience, Attention to detail, Clear communication, Problem solving,, Organizational skills, Adaptability, Positive attitude, Patience, Teamwork skills
Relocationflexibility
I have unrestricted relocation flexibility. My preferential choices are English speaking, democratic governmental designations typically best fit my skills and expertise generally in a remote capacity. My contact email is: tchalk33@yahoo.com and alternate contact +233-240-84-7966
Timeline
Virtual Assistant/Customer Service Representative
ACOP LLC
01.2020 - Current
No Degree -
ACOP, LLC
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