Christiana Smith
Mansfield,TX
Summary
Insightful professional in higher education, known for high productivity and efficient task completion. Skilled in curriculum development, innovative instructional strategies, and academic research. Excels in communication, critical thinking, and adaptability, ensuring effective teaching methodologies and positive student outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lecturer
Texas State University
Round Rock, TX
01.2024 - Current
- Teams up with professors to oversee educational initiatives from inception to completion.
- Collaborates with professors to manage education projects from start to finish.
- Achieved 95% student satisfaction through effective evaluation methodologies.
- Reviews textbooks and other educational materials, ensuring they meet the course objectives and academic standards.
- Adopts modern instructional techniques to communicate information.
- Cultivates an inclusive and respectful classroom atmosphere.
- Integrated advanced technology and multimedia resources into lectures to boost learning outcomes.
- Designs tailored educational materials to address varied learning preferences.
- Directs interactive discussions related to course subjects.
- Fostered a dynamic and inclusive learning atmosphere through effective teamwork.
- Developed assessments, quizzes, and projects targeting evaluation of student comprehension.
- Utilizes innovative teaching techniques to enhance learning goals.
- Motivates students to engage in class with positive reinforcement.
- Facilitates educational sessions for diverse class sizes.
- Develops strong student relationships by facilitating engaging online discussions.
- Provides academic assistance, career advice, and personal guidance during designated office hours.
- Conducts regular evaluations of students' work through assignments, tests, and exams to track progress.
- Creates comprehensive syllabi for courses.
- Resolved student inquiries with clarity.
- Created detailed syllabus covering lectures, classwork, assignments.
- Crafts specialized learning tools to maximize students' grasp of material, reaching 100% comprehension.
- Enhances student interest using innovative teaching methods.
- Oversees independent studies led by individual students and small student groups.
- Cultivates a stimulating educational setting by encouraging continuous student involvement.
- Provides fair grading by reviewing completed classwork and examination achievements.
- Tracks educational advancement and delivers customized advice for enhancement.
- Leads engaging course discussions utilizing cutting-edge tools to enhance learning outcomes.
- Fosters a cooperative and creative learning atmosphere to address individual student educational requirements.
- Motivates students with compelling classroom discussions.
- Generates detailed reports to showcase department achievements for accreditation.
- Creates instructional and lecture plans for classes in compliance with course objectives.
- Promotes debates among students on current matters, stimulating critical reasoning.
- Coordinates and streamlines tasks to achieve service objectives efficiently.
- Delivers consistent excellence in managing operational duties.
- Ensured 100% accuracy by conducting regular updates of records.
HIM Coordinator/Medical Staff Credentialing Coordinator
Exalt Health
Conroe, TX
07.2024 - 11.2024
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved customer complaints or answered customers' questions.
- Participated in staff engagement activities to promote a positive work environment.
- Interpreted and explained work procedures and policies to brief staff.
- Enhanced customer satisfaction rate by 25% through verbal communication strategies.
- Oversaw every scheduled meeting of the Medical Executive Committee in collaboration with senior executives.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Collaborated with multiple departments to meet project deadlines and budget constraints.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Facilitated procurement to maintain optimal inventory levels.
- Handled customer complaints promptly, maintaining company standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Onboarded 25 physicians within three months, maintaining full compliance.
- Directed clinical privilege-seeking physicians to relevant personnel.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Ensured compliance with safety standards within the medical facility.
- Responded promptly to all inquiries from patients regarding their health concerns or treatments provided at the facility.
- Provided compassionate care for critically ill or injured individuals in emergent situations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Performed vital sign measurements, specimen collection, and medication administration in clinical settings.
- Crafted correspondence including letters and various documentation through advanced processing applications.
- Coordinated necessary hospital admissions for patients.
- Supported minor surgical operations involving suturing wounds.
- Coordinated various projects at once, maintaining adherence to deadlines.
- Welcomed patients and assessed visit purposes.
- Streamlined examination processes to ensure punctuality of appointments.
- Compiled patient data in relevant computer system.
- Handled telephone inquiries and redirected them to relevant medical or administrative personnel.
- Facilitated communication between physicians and other healthcare professionals regarding patient care plans.
- Maintained confidentiality of records relating to clients' treatment
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked alongside team members to fulfill project goals.
- Managed time to complete tasks promptly and meet deadlines.
- Showcased exceptional problem-solving abilities, addressing issues promptly and efficiently.
- Recognized customer requirements quickly and effectively.
- Collaborated efficiently in team settings to enhance workplace productivity.
- Facilitated teamwork by offering guidance to colleagues.
- Managed resource records, documenting update requests and certification details.
- Enhanced process efficiency through updates to credentialing software.
- Consulted with specialists to maintain up-to-date knowledge of compliance requirements and procedures.
- Performed extensive background verifications to ensure authenticity of credentials.
- Evaluated records for liability potential, determining necessary compliance actions.
- Supported audits ensuring adherence to compliance standards.
- Handled queries from internal and external sources concerning credentialing status.
HIM Supervisor
University of Texas Southwestern Medical Center
Dallas, TX
06.2014 - 09.2023
- Delivered targeted performance evaluations, fostering professional growth and boosting employee satisfaction by 90%.
- Facilitated processes resulting in consistent 100% customer satisfaction ratings.
- Developed innovative procedures, increasing operational efficiency.
- Instructed recent recruits regarding operational protocols, role functions, and productivity benchmarks.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Improved onboarding by 85% through new employee training on company policies and procedures.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Responded to customer questions regarding products, prices and availability.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
- Audited company's legal documents to verify compliant policies and procedures.
- Implemented quality control measures, significantly reducing error rates.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Oversaw workforce of 40, maintaining top-tier productivity levels.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and efficiently.
- Tracked efficiency metrics to uncover opportunities for enhancement, achieving a 90% quality boost.
- Streamlined workflow processes, reducing project completion times.
- Assessed company operations for compliance with safety standards.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored project progress and delivered timely feedback resulting in a 75% enhancement in communication efficiency.
- Directed financial resources within the department leading to significant reduction of 85% in overtime expenditure.
- Controlled workforce arrival records, handling any issues related to timeliness or nonattendance.
- Adhered to organizational policies and operational objectives.
- Developed strategies to elevate team efficiency and output.
- Facilitated orientation programs detailing operational best practices.
- Facilitated weekly team discussions to review progress and solve issues.
- Managed records for employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated staff schedules to maintain optimal coverage.
- Identified market demand to offer attractive products and services.
- Delivered reports highlighting team performance, challenges, and successes to senior management.
- Collaborated with human resources to enhance employee management.
- Devised methods to leverage emerging opportunities.
- Established objectives for projects to monitor advancement and assess outcomes.
- Monitored quality control processes to detect operational deviations.
- Addressed customer concerns swiftly, securing satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Scheduled meetings with clients to give project updates.
- Authored reports on industry trends, leading managers to establish business plans.
- Evaluated spending patterns and constructed strategic financial solutions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Oversee the completion of various departmental tasks.
- Created effective resolutions resulting in savings.
- Acknowledged by management for delivering outstanding customer service.
- Handled consistent upkeep and repairs.
- Utilized various software and tools to streamline processes and optimize performance.
- Spearheaded coordination for HIMSS Stage 7 Certification and Recertification audits, ensuring successful outcomes.
- Exhibited excellent problem-solving capabilities, resolving issues with efficiency.
- Executed system assessments and tests to uncover and remedy inefficiencies.
- Facilitated strategic planning through targeted research and analytical evaluations.
- Operated diverse equipment while ensuring compliance with safety standards.
- Optimized workplace function through effective collaboration.
- Achieved service targets by effectively prioritizing and managing tasks.
- Supervised supply chain logistics ensuring continued access to required resources.
- Partnered with diverse departments to drive successful outcomes.
- Executed assessments on software and systems for quality assurance.
- Enhanced expertise through advanced training sessions.
- Proposed creative strategies to boost team efficiency and productivity.
HIM Manager
University Health Shreveport
Shreveport, LA
12.2012 - 04.2014
- Maintained adherence to industry standards and organizational guidelines.
- Organized team events to strengthen camaraderie, achieving an 88% boost in employee morale.
- Developed and executed strategies to mitigate potential risks.
- Addressed and settled customer issues needing managerial intervention.
- Delegated responsibilities to associates based on their expertise.
- Managed marketing efforts, enhancing brand visibility and boosting revenue.
- Managed daily workflows to ensure operational efficiency.
- Formulated and executed tactics to enhance customer contentment and fidelity.
- Sourced and mentored employees to align with position needs.
- Held regular one-on-one meetings to assess performance and priorities.
- Secured favorable terms through vendor contract negotiations.
- Oversaw annual budget preparation and forecast development.
- Facilitated team meetings to enhance performance.
- Executed comprehensive opening, closing, and shift transition tasks to uphold daily operational standards.
- Guided team members to enhance their job performance.
- Analyzed team members' capabilities to allocate tasks efficiently.
- Conducted meetings to align teams with organizational goals and evolving objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Adapted project blueprints by suggesting revisions to optimize efficiency.
- Analyzed market trends and competitor activity to inform business strategy.
- Analyzed feedback data to identify trends and optimize service delivery.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Sourced and onboarded top talent to fill open roles.
- Adhered strictly to relevant laws, regulations and industry standards.
- Developed and analyzed KPIs to assess operational performance.
- Maintained composure under pressure and mediated conflicts successfully.
- Executed contract negotiations to optimize supplier terms.
- Crafted and executed strategies for meeting corporate goals.
- Directed a team of 40 employees, maintaining high productivity and exceptional customer service.
- Designed a customer service excellence program, increasing client satisfaction.
- Executed quality control measures to maintain company standards.
- Led recruitment efforts, onboarding processes, and training programs for incoming staff members.
- Led teams through periods of organizational transformation.
- Developed and oversaw financial plans for travel, training, and team development initiatives.
- Delivered comprehensive and precise project activity insights within stipulated timelines.
- Mediated workplace conflicts by offering clarity on organizational policies.
- Coordinated interview schedules for potential candidates.
- Facilitated interdepartmental projects to guarantee timely and successful outcomes.
- Compiled monthly summaries for senior management on operational performance.
- Conducted cross-functional training sessions to ensure seamless role transitions.
- Implemented customer service protocols to ensure service excellence.
- Mentored newly hired employees on various company programs.
- Addressed customer complaints swiftly, ensuring a positive brand image.
- Assigned tasks to team members, establishing clear priorities.
- Optimized inventory by aligning stock levels with demand to minimize excess.
- Facilitated targeted training sessions to boost employee performance.
- Enhanced communication pathways, accelerating information dissemination and decision-making.
- Created processes to enhance organization's workflow efficiency.
- Executed conflict resolution strategies to promote a harmonious work environment.
- Monitored adherence to regulatory requirements and industry protocols.
- Assessed business performance on individual and team levels to find areas for enhancement.
- Executed thorough research and meticulous data analysis to aid strategic initiatives.
- Expanded expertise by completing advanced training programs.
- Supported team members to foster a collaborative work environment.
- Handled customer inquiries to enhance satisfaction.
- Developed creative strategies to boost team efficiency.
- Applied advanced problem-solving techniques to deliver effective solutions.
- Partnered with team members to successfully accomplish project goals.
- Resolved customer inquiries and complaints requiring management-level escalation resulting in a decline of customer complaints by 84%.
Medical Coder
Willis Knighton Bossier
Bossier City, LA
02.2011 - 12.2012
- Assigned procedural codes utilizing coding standards set by American Medical Association and Centers for Medicare and Medicaid Services.
- Reviewed patient health records, histories, and physician diagnoses for accurate coding.
- Validated account details to ensure accurate patient and insurance records.
- Eliminated outdated records in compliance with procedural guidelines.
- Conducted audits on coded claims to verify inclusion of all necessary data elements for precise payment processing.
- Maintained exceptional precision during daily review processes, achieving a 96% accuracy rate.
- Guided junior staff on professional development.
- Utilized medical documentation to assign relevant ICD-9, CPT, and HCPCS codes.
- Enhanced record precision to achieve a 99% accuracy rate.
- Routed incoming calls to relevant departments and employees.
- Ensured security of medical records to uphold patient confidentiality.
- Collaborated with billing team to resolve discrepancies in coding-related invoices.
- Kept current with coding modifications and updates.
- Managed supply inventory and restocked items within budget constraints.
- Addressed coding variances and rejections to enhance payment recovery.
- Reviewed documents meticulously to ensure all paperwork was accurate and complete.
- Provided courteous and informed assistance to inquiries.
- Provided guidance on coding choices to enhance reimbursement accuracy.
- Enhanced operational workflows to align with long-term objectives.
- Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
- Enhanced methods to streamline medical records retrieval.
- Resolved coding-related queries from staff concerning case complexities.
- Trained healthcare teams on updated coding guidelines.
- Optimized use of coding software and tools to accelerate workflows.
- Recorded patient insurance details, demographic data and health information into software.
- Created and maintained patient charts across multiple software platforms.
- Monitored updates in coding standards and reporting protocols.
- Enhanced coding proficiency by engaging in ongoing education initiatives.
- Allocated supplementary diagnosis codes based on clinical findings.
- Applied suitable modifiers and encoded narrative diagnoses.
- Coordinated coding processes for various specialties, maintaining precision in code application.
- Ensured correct procedure codes for accurate reimbursements.
- Assisted with the development of coding policies and procedures.
- Assigned diagnostic and procedural codes using ICD-9-CM and CPT classification.
- Engaged in team discussions to address coding challenges.
- Cultivated strong rapport with colleagues and leadership.
- Addressed staff and client inquiries on CPT codes promptly.
- Ensured compliance with CPT and ICD-9 coding standards, government regulations, and billing protocols.
Education
Master of Science - Health Informatics
Louisiana Tech University
Ruston, LA03-2010
Bachelor of Science - Health Information Administration
Louisiana Tech University
Ruston, LA12-2006
Skills
- Performance evaluation
- Class management
- Training and development
- Public speaking
- Leadership
- Policy and procedure development
- Documentation and reporting
- Customer service
- Data analysis
- Employee onboarding
- Recruiting and interviewing
- Complex Problem-solving
Certification
- Registered Health Information Technician (#054945)
Languages
English
Native/ Bilingual
French
Limited
Additional Highlights
As a certified healthcare professional and member of American Health Information Management Association (AHIMA), I have had the pleasure to work alongside and with talented clinicians at leading academic medical centers throughout Louisiana and Texas. I have been instrumental in coordinating the planning process for the HIMSS Stage 7 Certification and HIMSS Recertification audits which have yielded two successful pass rates for the highest achievement in the Electronic Medical Record Adoption Model. These are milestone achievements and such an honor I have also provided over 75 trainings to over 100 physicians and their nursing staff. The various roles that are key contributors to my professional knowledge and growth have allowed me to become acquainted with different aspects of the field. All skillsets that I have acquired are enhanced through each phase of my career journey. I am passionate about the growth and academic experience of the students that I instruct.
References
References available upon request.
Timeline
HIM Coordinator/Medical Staff Credentialing Coordinator
Exalt Health
07.2024 - 11.2024
Lecturer
Texas State University
01.2024 - Current
HIM Supervisor
University of Texas Southwestern Medical Center
06.2014 - 09.2023
HIM Manager
University Health Shreveport
12.2012 - 04.2014
Medical Coder
Willis Knighton Bossier
02.2011 - 12.2012
- Registered Health Information Technician (#054945)
Master of Science - Health Informatics
Louisiana Tech University
Bachelor of Science - Health Information Administration
Louisiana Tech University
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