Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian A Vicuna Calle

Lanoka Harbor,NJ

Summary

Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

14
14
years of professional experience

Work History

Shipt Shopper

Shipt
01.2021 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tracked substitutions and informed customers of changes.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Interacted with guests in friendly and knowledgeable way.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.

Driver

Johns Caffe Pizza & Caterers
05.2017 - 11.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Floor Supervisor

Extreme Pallet
04.2014 - 05.2017
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated work of [Number] floor employees to improve performance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Monitored sales floor and provided customer service to foster retention and loyalty.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented cost-saving measures to reduce waste and optimize profitability.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Supervisor

LKQ Corporation Inc.
03.2011 - 03.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Trained new team members on proper and safe use of tools and equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Enforced team adherence to safety regulations and protocols.

Sales Associate

Tommy Hilfiger Store
02.2010 - 03.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Juan Bautista Vasquez
Ecuador
07.2007

Skills

  • Special Assignments
  • Delivery Management
  • Sales Expertise
  • Mobile Ordering Understanding

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Shipt Shopper

Shipt
01.2021 - Current

Driver

Johns Caffe Pizza & Caterers
05.2017 - 11.2020

Floor Supervisor

Extreme Pallet
04.2014 - 05.2017

Supervisor

LKQ Corporation Inc.
03.2011 - 03.2014

Sales Associate

Tommy Hilfiger Store
02.2010 - 03.2011

High School Diploma -

Juan Bautista Vasquez

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Christian A Vicuna Calle