Christiana Walter
Parker,CO
Summary
Dynamic administrative professional with extensive experience at IHS, excelling in project management and quality assurance. Proven ability to enhance workflow processes and foster client relationships. Skilled in CRM software and adept at developing efficient administrative procedures, ensuring organizational success through proactive support and strategic planning.
Overview
22
22
years of professional experience
Work History
Administrative Support
Self-employed
Parker, CO
06.2023 - Current
- Executed administrative support functions across multiple departments.
- Coordinated administrative tasks for managers and staff.
- Oversaw processes related to ordering, billing, and expense reports.
Customer Success Specialist
B3 Insights
Denver, CO
06.2022 - 06.2023
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Identified areas for improvement in existing products and services based on customer feedback.
- Maintained accurate records of customer accounts using CRM software.
- Facilitated communication between various departments in order resolve complex customer issues.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
Website Manager
Convercent
Denver, CO
10.2020 - 06.2023
- Analyzed customer feedback to identify areas of improvement for the website interface.
- Managed domain registration, hosting services and DNS configurations for websites.
Administrative Manager
IHS
Denver, CO
04.2003 - 04.2020
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Conducted performance reviews and provided feedback to employees on their job performance.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Developed and implemented administrative procedures to maximize efficiency.
- Provided support to departmental managers in the development of project plans and initiatives.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Education
GED -
Grossmont College
El Cajon, CASkills
- Administrative support experience
- Administrative support
- Project-based learning support
- Supporting projects
- Website support
- Planning support
- Administrative work management
- Quality assurance support
Timeline
Administrative Support
Self-employed
06.2023 - Current
Customer Success Specialist
B3 Insights
06.2022 - 06.2023
Website Manager
Convercent
10.2020 - 06.2023
Administrative Manager
IHS
04.2003 - 04.2020
GED -
Grossmont College
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