CHRISTIANA WILLIAMS
BATON ROUGE,LA
Summary
Experienced and versatile professional with 5+ years of diverse experience in medical claims processing, administrative support, and customer service. Adept at navigating complex medical billing and coding systems, processing claims accurately and efficiently. Excellent communication and problem-solving skills with a track record of providing exceptional customer service and support. Skilled in data entry, file management, scheduling, and other administrative duties. Proficient in Microsoft Office suite and various medical billing software.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MTM Transportation
01.2023 - 12.2025
- Spearheaded high-volume workload management initiatives to optimize operational efficiency.
- Directed coordination of non-emergency medical transportation (NEMT) for patients, ensuring efficient management of 60-80 daily calls in a dynamic remote environment.
- Managed accurate input and updates of passenger information, trip details, and appointment scheduling in databases.
- Delivered compassionate care while addressing logistical challenges for passengers with special needs.
CLAIMS PROCESSING SPECIALIST
Concentrix
10.2020 - 12.2022
- Leveraged advanced software tools to quickly identify discrepancies, leading to more accurate claims decisions.
- Improved claim processing efficiency by implementing streamlined procedures and workflow adjustments.
- Participated in ongoing professional development programs within the industry, staying current on best practices for efficient claims management.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Humana
11.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Resolved patient billing issues in line with established guidelines.
Education
HIGH SCHOOL DIPLOMA - undefined
Central High School
Baton Rouge, LASkills
- Claims Processing
- HIPAA
- Data Analysis
- Customer Service
- Administrative Support
- Insurance Verification
- Patient Advocacy
- Compliance Management
- Prior Authorization
- Microsoft Office
- Technical support
- Product troubleshooting
- Appointment Scheduling
- Call center experience
- Five9
Timeline
Customer Service Representative
MTM Transportation
01.2023 - 12.2025
CLAIMS PROCESSING SPECIALIST
Concentrix
10.2020 - 12.2022
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Humana
11.2019 - 10.2020
HIGH SCHOOL DIPLOMA - undefined
Central High School