Christiana Wright
Milwaukee,WI
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Willing to learn new material to become proficient as possible, also willing to relocate. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
The Westin Hotel
Milwaukee, WI
08.2025 - Current
- Supervised front desk operations, ensuring high standards of guest service and satisfaction
- Trained staff on hotel policies, procedures, and customer service excellence
- Resolved guest concerns, improving overall guest experience and loyalty
- Coordinated room assignments and managed inventory
- Interview new hires
- Planning monthly meetings/events
Front Desk Agent
Hilton Garden Inn Hotel
Indianapolis, IN
08.2022 - 08.2025
- Greet guest upon arrival
- Check guest in/out
- Send and receive emails daily
- Send and receive company and guest packages
- Security
- Learning new systems
- Trainer
- Inbound and outbound calls
Limited Parts Control Auditor
Republic Airways
Indianapolis, IN
01.2022 - 07.2022
- Checks compliance of incoming maintenance records by comparing the information to the data in the maintenance information system.
- Verifies the completeness of the maintenance record package; ensures that each step is documented and that all required signatures are present.
- Audits and updates assembly configuration as required.
- Verifies tracking on hard timed components; ensures that the times recorded (dates, flight hours, etc.) related to a component are accurate; checks where the component stands with regard to regulations and that appropriate actions are being taken.
- Performs systematic audits of maintenance paperwork versus the data in the maintenance information system.
- Supports the quality of the records department as the central repository for all maintenance records and aircraft part certification documents that are retained to verify airworthiness
- Position work from home and in office
Customer Service Representative
Ashley Furniture HomeStore
Indianapolis, IN
08.2021 - 01.2022
- Performed data entry for shipments, orders and customer information
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responded to claim inquiries
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
Client Support Specialist
Renaissance Philanthropic Solutions Group
Indianapolis, IN
03.2020 - 08.2021
- Employed as a special needs caregiver
- CPR and First-Aid certified
- Assisted residents with Activities of Daily Living (ADLS)
- Arranged for resident transport to medical appointments
- Retrieved prescriptions on behalf of residents
- Administered medication such as Antidepressants
- Assisted residents with dietary needs
- Assisted with household needs, such as cleaning, laundry and cooking
- Trained new employees
Cashier
The Home Depot
Milwaukee, WI
07.2019 - 06.2021
- Opened and closed store
- Greeted every customers
- Assisted customers as needed
- Helped customers find what they are looking for
- Resolved customer complaints
- Operated cash register[s]
- Counted out cash drawers
- Handled refunds
- Stocked merchandise
Education
High school diploma - undefined
Bradley Technology High School
Milwaukee, WI05.2021
Skills
- Computer skills
- Time management
- Microsoft Office
- Order entry
- Math
- Typing
- Phone etiquette
- Cashiering (4 years)
- Front desk
- Google Suite (7 years)
- Windows
- Communication skills
- Microsoft Excel
- Cash handling
- Microsoft Outlook
- Microsoft Word (10 years)
- English (10 years)
- Office experience
- Customer service
- Customer service (6 years)
- Childcare
- Sales
- Microsoft Word
- POS
- Guest relations
- Data entry efficiency
- Training and mentoring
- Staff supervision
Certification
CPR Certification
Timeline
Front Desk Supervisor
The Westin Hotel
08.2025 - Current
Front Desk Agent
Hilton Garden Inn Hotel
08.2022 - 08.2025
Limited Parts Control Auditor
Republic Airways
01.2022 - 07.2022
Customer Service Representative
Ashley Furniture HomeStore
08.2021 - 01.2022
Client Support Specialist
Renaissance Philanthropic Solutions Group
03.2020 - 08.2021
Cashier
The Home Depot
07.2019 - 06.2021
High school diploma - undefined
Bradley Technology High School