CHRISTIANAH KOLAWOLE
Ibadan,Nigeria
Summary
A results-driven English Education graduate with over 4 years of customer service and front-desk experience across telecommunications and outsourcing industries. Skilled in client relations, issue resolution, and administrative support, with proven ability to deliver exceptional service in fast-paced environments. Eager to leverage strong communication and interpersonal skills to contribute effectively in customer-facing roles.
Overview
5
5
years of professional experience
Work History
Call Centre Agent
Spectranet
04.2022 - Current
- Respond to 80+ customer inquiries, provide accurate information and resolve issues efficiently.
- Handle complaints and ensure customer satisfaction.
- Process payments, orders and billing-related concerns.
- Promote additional products and services.
Teaching Assistant (NYSC)
St Anne's School
Ibadan
09.2021 - 04.2022
- Managed and engaged 50+ students, ensuring discipline and effective communication.
- Coordinated lesson materials and maintained reports on performance.
Customer Support Provider
iSon Xperiences
02.2021 - 01.2022
- Maintained accurate records of customer interactions in CRM systems.
- Provided product and service guidance to customers.
- Worked with cross-functional teams to resolve customer issues.
- Ensured compliance with customer's data policies.
Teaching Practice
Nawaru-deen College
Abeokuta
01.2021 - 12.2021
- Delivered English lessons and assessed student progress.
- Collaborated with colleagues to improve teaching strategies.
Customer Care Representative
AIRTEL Nigeria
01.2021 - 12.2021
- Resolved customer queries via phone, chat and social media.
- Provided information on service plans, features and promotions.
- Assisted with billing disputes and technical issues.
- Supported device setup and connectivity troubleshooting.
Education
Bachelor of Arts - Education
University of Ibadan
Oyo stateSkills
- Customer Service & Support
- Multichannel Communication (Phone, Chat, Social Media)
- CRM Documentation & Data Entry
- Conflict Resolution & Problem-Solving
- Time Management & Organisation
- Front Desk & Administrative Support
- Team Collaboration
- Strong Interpersonal & Communication Skills
- Customer relationship management
- Complaint resolution
- Product knowledge
- Cross-functional collaboration
- Interpersonal skills
- Customer service optimization
- Logging call information
Hobbies and Interests
- Reading
- Listening to music
Volunteering And Leadership
HOSEI (Humans of Substance Empowerment), Mentee, 01/01/16, 12/31/17, Participated in mentorship programs focused on leadership, communication, and personal growth., Engaged in networking sessions and career development activities., Developed problem-solving and teamwork skills through guided learning.
Timeline
Call Centre Agent
Spectranet
04.2022 - Current
Teaching Assistant (NYSC)
St Anne's School
09.2021 - 04.2022
Customer Support Provider
iSon Xperiences
02.2021 - 01.2022
Teaching Practice
Nawaru-deen College
01.2021 - 12.2021
Customer Care Representative
AIRTEL Nigeria
01.2021 - 12.2021
Bachelor of Arts - Education
University of Ibadan