Neville Torrez

AAA, Five-Diamond Four Seasons Hotel Westlake Village.

POSITION SUMMARY

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and close banquet checks. Ensure banquet rooms area ready for service. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction of Four Seasons high standards. Set tables according to type of event and service standards. Communicate additional meals requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

CRITICAL TASKS

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Identify and correct unsafe work procedures or conditions.

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Complete appropriate safety training and certifications to perform work tasks.

• Protect the privacy and security of guests and workers.

• Maintain confidentiality of property materials and information.

• Ensure uniform, nametages, and personal appearance are clean, profesional and in compliance with company policies and procedures.

• Address guest's service needs in a professional, positive and timely manner.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risk Effectively).

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).

• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.

• Total charges for group functions, and close banquet checks.

• Scheduling.

• Interview new employee candidates.

• Inventory.

POSITION SUMMARY

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks area ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meals requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

CRITICAL TASKS

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Complete appropriate safety training and certifications to perform work tasks.
• Protect the privacy and security of guests and workers.
• Maintain confidentiality of property materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, profesional and in compliance with company policies and procedures.
• Address guest’s service needs in a professional, positive and timely manner.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risk Effectively).
• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Total charges for group functions, and prepare and present checks to group contacts for payment, adhering to all cashiering procedures/policies.

Areas of expertise include Glamorous Red Carpet Events like Golden Globes Awards, Pre-Grammy Gala, Oscar Nominees Luncheon, Luxurious Weddings and events for some of the biggest brand names and celebrities.

• Established and maintained a positive work environment.
• Delivered quality service by providing a warm and welcoming environment.
• Addressed guest concerns and resolved all issues to guests satisfaction.
• Set dining tables according to type of event and service standards.
• Employ a complete knowledge of all types of service including knowledge of wines that would accompany certain foods.
• Developed and maintained positive working relationships with others to reach business goals.
• Kept facility compliant with health codes, sanitation requirements and license regulations.
• Upheld highest standard for cleanliness of glass and silverware.
• Provided friendly and attentive service.
• Read and understand Banquet Event Orders (BEOs) and ensure all events are executed as outlined in the BEO.
• Know and comply with all food safety and Health Department requirements.
• Extensive knowledge on F&B.

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes and time schedules for all functions.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Recap all banquet checks at end of each day.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Perform any other job-related duties as assigned.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to work effectively under time constraints and deadlines.

• Welcome and serve guests in a warm, friendly, refined, and timely manner.
• Positively collaborate with fellow colleagues, culinary and support teams in providing impeccable service and follow through for guests of Fairmont Century Plaza.
• Be a knowledgeable ambassador for Fairmont Century Plaza, Fairmont Hotels and Resorts, Accor, Los Angeles and hospitality.

SoFi Stadium is an unprecedented and unparalleled sports and entertainment destination in Inglewood, CA. The first indoor-outdoor stadium constructed, SoFi Stadium is the home of the Los Angeles Chargers and Los Angeles Rams. The state-of-the-art stadium re-imagines the fan experience and will host a variety of events year round including Super Bowl LVI in 2022, the College Football Championship Game in 2023, and the Opening and Closing Ceremonies of the Olympic Games in 2028.

Premium Catering Supervisor Responsibilities:
Reporting directly to the Catering Manager, the Premium Supervisor (Catering) position is responsible to oversee set-up and clean-up for all banquet functions and assist with the planning, organizing and execution of all functions to provide guests with the best possible service.

• Responsible for the inventory of equipment, small wares, disposables, and beverages.

• Supervise housemen and stewarding team during the set-up and break-down of events.
• Coordinate the movement of beverages and equipment for all events.
• Supervise Food and Beverage service and event room set-up and clean up.
• Assist with the planning, organizing and execution of all functions.
• Greet clients in charge and respond to requests.
• Speak at roll call meetings prior to events to inform staff about event particulars and expectations.
• Oversee general cleaning tasks using standard products as assigned to adhere to health standards.
• Check with Facilities, Catering and Culinary for any last-minute changes.
• Complete other duties as assigned by Catering Management.

● Established and maintained a positive work environment.

● Delivered quality service by providing a warm and welcoming environment.

● Addressed guest concerns and resolved all issues to guests

satisfaction.

● Set dining tables according to type of event and service standards.

● Employ a complete knowledge of all types of service including knowledge of wines that would accompany certain foods.

● Developed and maintained positive working relationships with others to reach business goals.

● Kept facility compliant with health codes, sanitation requirements and license regulations.

● Upheld highest standard for cleanliness of glass and silverware.

● Provided friendly and attentive service.

● Read and understand Banquet Event Orders (BEOs) and ensure all events are executed as outlined in the BEO.

● Know and comply with all food safety and Health Department requirements.

• Understand Banquet Event Orders to safely, efficiently set up and break down events using in-room clearing and aisle tray breakdown buffet procedures.
  
• Help Lead Banquet Server set up and break down buffet or other special food service tables and equipment.
  
• Efficiently complete prep and side work to enable focused guest care and maintain an orderly, clean station during events.
  
• Provide friendly, professional guest service with genuine care. Be familiar with menu offerings in order to entice guests with its ingredients and preparations.
• Respond promptly, courteously and effectively to guest inquiries, requests, and concerns. Know when to alert a manager, should the need arise.
• Extensive knowledge on F&B.

• Prepare coffee breaks, carts and stations with appropriate supplies.
  
• Organize tables, action stations, buffets, and carts for service.
  
• Communicate any additional meal requirements or special requests to the kitchen.
• Read and understand Banquet Event Orders (BEOs) and ensure all events are executed as outlined in the BEO.
• Ensure courses are properly cleared and crumbed in a timely fashion.
  
• Manage the presentation of tableware so that it is accessible for the guests.
  
• Monitor cleanliness and proper sanitization of tables, stations and service areas.