Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christian Boynton

Afton,MN

Summary

Dynamic End User Support Analyst with a proven track record at Best Buy, excelling in technical support and troubleshooting. Adept at problem-solving and effective communication, I have successfully resolved complex user issues while enhancing knowledge management practices. Committed to delivering exceptional customer service and fostering team collaboration in fast-paced environments.

In the year 2020 I was the head tech to work on opening and running the converted M Health Fairview Bethesda Hospital into a COVID care location. Worked with contracted teams to get IT equipment installed, implemented new working technologies, devices and processes into the system, under supervision of project managers and technical coordinators provided support in many different ways to get site running and continued support till its closure in late 2020.

Overview

7
7
years of professional experience

Work History

End User Support Analyst

Best Buy
Richfield, MN
01.2023 - 01.2025
  • Provided technical support to users via phone and email.
  • Documented user inquiries and solutions in the support ticket system.
  • Collaborated with IT team to implement system updates and patches.
  • Maintained knowledge base articles for common user issues and solutions.
  • Created detailed documentation on all customer service requests and resolutions for future reference.
  • Resolved user issues with computer hardware, software applications, operating systems, networks and peripherals.

Endpoint Service Associate

M Health Fairview
Minneapolis, MN
12.2019 - 01.2023
  • Provided technical support for end users across diverse hardware and software platforms.
  • Troubleshot and resolved issues with operating systems, applications, and peripheral devices.
  • Documented support processes and created user guides for common issues.
  • Assisted with planning, designing, testing and deploying new technologies or upgrades.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.

Service Desk Analyst

M Health Fairview
Minneapolis , MN
05.2019 - 12.2019
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
  • Assisted users with installation of new applications or software updates as needed.
  • Troubleshot and resolved hardware, software, network, and peripheral device problems.
  • Provided remote assistance to customers when required via phone or remote desktop tools.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.

Patient Care Representative

M Health Fairview
Fridley, MN
01.2018 - 05.2019
  • Assisted patients with scheduling appointments and managing their healthcare needs.
  • Coordinated communication between patients, providers, and insurance companies.
  • Processed patient registrations and verified insurance eligibility efficiently.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2011

Skills

  • Technical support and troubleshooting
  • Knowledge management
  • Customer relationship management
  • Remote assistance
  • Effective communication
  • Team collaboration
  • Problem-solving skills

References

References available upon request.

Timeline

End User Support Analyst

Best Buy
01.2023 - 01.2025

Endpoint Service Associate

M Health Fairview
12.2019 - 01.2023

Service Desk Analyst

M Health Fairview
05.2019 - 12.2019

Patient Care Representative

M Health Fairview
01.2018 - 05.2019

High School Diploma -

Coon Rapids High School

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