Christian Briley Benson
Tacoma,WA
Summary
Results-oriented team leader with a proven track record in operational efficiency and effective problem resolution. Skilled in prioritization and scheduling, dedicated to fostering a collaborative workplace culture and enhancing team performance through proactive training and coaching.
Overview
6
6
years of professional experience
Work History
Factory Service Attendant Temporary Manager
THE BOEING COMPANY
Renton, WA
05.2026 - Current
- Facilitated customer inquiries to enhance service experience.
- Engaged with team members to identify opportunities for improving service efficiency and achieving common targets.
- Managed daily operational activities for a team of 20+ employees to uphold adherence to established company policies and procedures within a strong union context.
- Enhanced team performance through diligent monitoring of daily activities and proactive mentoring of team members.
Factory Service Attendant Team Lead
THE BOEING COMPANY
Renton, WA
08.2025 - Current
- Guided new employees through operational procedures and customer interaction best practices to ensure effective service delivery.
- Cultivated a supportive workplace culture through effective communication and teamwork with colleagues from diverse departments.
- Strategically planned and executed 3 major projects to enhance operational efficiency and minimize time wastage.
- Executed strategic problem-solving techniques to tackle complex issues while maintaining composure in stressful environments.
Factory Service Attendant
THE BOEING COMPANY
Renton, WA
11.2024 - Current
- Executed exceptional customer service in high-pressure environments, prioritizing safety compliance.
- Implemented quality control measures that improved service consistency and customer satisfaction rates.
- Monitored and assessed equipment condition through systematic maintenance checks to ensure adherence to safety protocols and operational efficiency.
- Optimized task prioritization to exceed performance targets based on urgency and importance.
Server
Pizzeria Pulcinella
Renton, WA
09.2025 - 05.2026
- Managed between 4-8 tables efficiently, ensuring timely order processing and accurate billing.
- Coordinated with kitchen personnel to streamline food preparation processes and ensure smooth service delivery.
- Enhanced operational efficiency by collaborating with team members during high-demand periods to maintain service quality.
- Executed cash transactions with meticulous attention to detail, supporting financial integrity and accuracy in reporting.
Postal Support Employee
The United States Postal Service
Tacoma, WA
12.2023 - 11.2024
- Operated automated sorting equipment capable of sorting 40,000+ letters per hour to optimize mail processing workflows.
- Streamlined processing of incoming and outgoing mail to enhance delivery efficiency.
- Facilitated on-time delivery of tasks by maintaining high standards of accuracy and collaborating effectively with team members.
- Ensured workplace safety by implementing proper lifting techniques for heavy packages and strictly adhering to safety protocols during mail handling processes.
Certified Nursing Assistant
MultiCare Tacoma General Hospital
Tacoma, WA
03.2020 - 12.2023
- Applied therapeutic communication and active listening strategies to enhance patient engagement and support emotional well-being.
- Provided immediate assistance in emergency and routine paging situations to assess needs and deliver appropriate care.
- Promoted advocacy for patient rights and needs, fostering an environment of respectful and ethical care.
- Maintained accurate patient records and documentation in electronic systems for up to 27 different patients at a given time.
Education
High School Diploma -
Lincoln High School
Tacoma, WA06-2016
Skills
- Facility management
- Safety management
- Customer engagement
- Effective problem resolution
- Prioritization and scheduling
- Detail-oriented approach
- Training and coaching
- Teamwork
- Collaborative mindset
- Reliability and punctuality
- Self-motivation
- Strong work ethic
Timeline
Factory Service Attendant Temporary Manager
THE BOEING COMPANY
05.2026 - Current
Server
Pizzeria Pulcinella
09.2025 - 05.2026
Factory Service Attendant Team Lead
THE BOEING COMPANY
08.2025 - Current
Factory Service Attendant
THE BOEING COMPANY
11.2024 - Current
Postal Support Employee
The United States Postal Service
12.2023 - 11.2024
Certified Nursing Assistant
MultiCare Tacoma General Hospital
03.2020 - 12.2023
High School Diploma -
Lincoln High School