Christian (Christie) Arnce
Pawhuska,Oklahoma
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Adult & Family Services Specialist II
Oklahoma Department of Human Services
01.2024 - Current
- Current Employer
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Quality Control Specialist
Members Mortgage by way of The Arnold Group
01.2020 - 12.2025
- Moved to Oklahoma, worked remotely until getting current job
Accounting Administrative Asst.
Sales Data Inc.
01.2017 - 09.2025
- Let go due to COVID-19
- Managed daily accounting tasks, ensuring accuracy in financial records and documentation.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Rental Dept. Manager
Midwest Superstore
01.2016 - 01.2017
- Moved to job at Sales Data
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Increased customer satisfaction with proactive issue resolution strategies.
- Defined clear targets and objectives and communicated to other team members.
Administrative Asst.
Showalter Fireworks
01.2015 - 01.2016
- Let go due to business being slow for the small company
- Managed schedules and appointments, ensuring efficient time management for team members and executives.
- Developed and maintained filing systems to improve document retrieval and organization efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Title Clerk
Davis Moore Auto Group
01.2011 - 01.2015
- Moved to Kansas
- Identified areas for improvement in title management processes, implementing solutions for increased efficiency.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
- Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Accounting Assistant
Two Rivers Casino
01.2010 - 01.2011
- Casino closed
- Supported payroll processing by verifying employee hours and deductions.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Improved team productivity by organizing and maintaining digital and physical financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Receptionist/Job Coach
The Opportunity Center
01.2010 - 01.2010
- Left due to much higher paying job at the casino
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported company correspondence by drafting and distributing memos and emails.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Conducted skills assessments to match clients with suitable job opportunities
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
Education
Bachelor of Science - Marketing And Human Services
Southern New Hampshire University
New Hampshire07.2025
Associate of Applied Science - Accounting
Southern New Hampshire University
New Hampshire05.2024
Skills
- Skilled in handling high-volume calls in dynamic settings
- Managed customer call responses
- Over 15 years of personal computer experience
- Recorded detailed messages for customer inquiries
- Data entry proficiency
- State compliance communication
- Oversaw timely payment of expenses
- Managed employee payroll data entry
- Facilitated internal customer service
- Developed solutions for external customers
- Strong focus on accuracy
- Reviewed and categorized daily paperwork for Tractor Supply
- Managed banking deposits
- Micros POS system setup
- Emotional intelligence
- Ethical professionalism
- Cultural awareness
- Data confidentiality practices
- Local resource management
- Eligibility assessment
- Client engagement
- Report preparation
- Program enrollment
- Case recordkeeping
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client documentation
- Client advocacy
- Self motivation
- Family support
- Professionalism
- Motivational interviewing
- Time management abilities
- Continuous improvement
- Written communication
- Microsoft Office Suite
- Professional demeanor
- Community referrals
- Case management
- Conducting interviews
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 10-15 staff members.
- Achieved the ability to serve more families by creating a spreadsheet of shortcuts for SNAP, Medical, and Child Care programs, which I shared with three counties under my Field Manager.
- Documented and resolved case changes that led to changes in benefits.
Certification
- Completed the QuickBooks/Office Management course at Pioneer Technology Center; includes training in Basic Accounting, some QuickBooks, Microsoft Excel, Word, Access and PowerPoint.
- Completed WorkKeys Certification Assessment
Languages
English
Full Professional
Timeline
Adult & Family Services Specialist II
Oklahoma Department of Human Services
01.2024 - Current
Quality Control Specialist
Members Mortgage by way of The Arnold Group
01.2020 - 12.2025
Accounting Administrative Asst.
Sales Data Inc.
01.2017 - 09.2025
Rental Dept. Manager
Midwest Superstore
01.2016 - 01.2017
Administrative Asst.
Showalter Fireworks
01.2015 - 01.2016
Title Clerk
Davis Moore Auto Group
01.2011 - 01.2015
Accounting Assistant
Two Rivers Casino
01.2010 - 01.2011
Receptionist/Job Coach
The Opportunity Center
01.2010 - 01.2010
Bachelor of Science - Marketing And Human Services
Southern New Hampshire University
Associate of Applied Science - Accounting
Southern New Hampshire University
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