Christian D. Baliton II
South Pasadena,CA
Summary
To seek a challenging job where I can utilize my skills and knowledge with a progressive and growing company.
Overview
17
17
years of professional experience
Work History
Quality Analyst
Deluxe Corporation
10.2008 - 11.2023
- Collect and Analyze the data for Internal and External Defects every week to give update the performance of quality to management team using SQL
- Conduct Test in ImageRPS for specific clients request to Audit
- Collect the data for Retail and Wholesale clients for Internal and External clients and convert to PDF for monthly meeting
- Facilitator the Monthly Quality Meeting to Management Team
- Set Site Target Goal for DPMO and IP Ratio
- Assign issue open by client services to Supervisor and Manager for investigation
- Evaluate all issue closed by Supervisor and Manager
- Pull daily internal samples across CITI, REMIT and FISERV clients and department to monitor the performance
- Generate monthly reports using OQL, Pivot and DPMO and send to main site as well the other sites
- Set schedule meeting to Operation Managers and Site Director regarding negative trend identify to address immediately
- Generate volume clients in dashboard using pivot and update external tracking data using SQL
- Monitor any RCA pattern and address to appropriate Supervisor and Manager
- Work to programmer to improved the production
- Generate Cognizant External defects reports across the sites
- Create training materials for new hire quality analyst
- Create Quality presentation for different division of Retail and Wholesale Processing.
Mail Processing II
First Data Corporation
09.2007 - 10.2008
- Received and scan all incoming priority, express, first class mail, etc
- And logging to the system
- Delivered all received mail to each appropriate area with correspondence record
- Encodes all information and labeling for shipping and out going packages from UPS, DHL and FEDEX
- Check the Daily Transmission Log
- Send e-mail report of daily Holdovers and pick up check
- Total all rejects and correspondence
- Operate Opex 30, 51 & 150 machine to process the mail.
Scanner Clerk
LAUSD Labor Compliance
04.2007 - 06.2007
- Scans CPR Documents
- Scans SOC Documents
- Verify and Check of the missing scan cases
- Sorts the various cases of each section
Temp. - Intermediate Clerk
Child Support Services Department
07.2006 - 04.2007
- Calculate current quarterly , monthly earnings and update to LA County data base program
- Research and update the Duplicate Case Transfer and O/J mail from the different county about the information of Non-Custodial Parent and Custodial Party in ARS Production county data base program
- Encodes the workers compensation appeals board, declaration of payment history, unfile answer to complaint, filed answer to complaint, response to order to show cause, response to notice of motion, attorney letter, paternity declaration information request, negative DA246 letter, positive DA246 letter, income and expense declaration, substitution of attorney, notice of motion, order to show cause, notice of continuance, custodial parent letter, non custodial parent letter, child support verification of housing authority
- Updated the income tax return
- Update the Bad Address Mail of Non- Custodial Parent and Custodial Party and verify if this establishment or enforcement on ARS Production county data base program and send to each team
- Update the information of Notice to Withhold Income, Medical Support Notice, Health Insurance and Wages Assignment Order of the Non Custodial Parents to ARS Production county data base program
- Verify the Re-apps if this is Enforcement or Establishment and send to each team
- Review and process the co – locate route slip for the enforcement and establishment
- Send letter to get more information
- Stamp and open the US and County mail everyday
- Sorts the Bad Address mail everyday
- Stamp the mail to meter
Education
Associate Degree -
AMA Computer Learning Center Computer Programming
Business Math and Calculators – Certificate -
Glendale Community Collage
Skills
- MS Office, SQL, Pivot, DPMO & IP Ratio Calculation
Timeline
Quality Analyst
Deluxe Corporation
10.2008 - 11.2023
Mail Processing II
First Data Corporation
09.2007 - 10.2008
Scanner Clerk
LAUSD Labor Compliance
04.2007 - 06.2007
Temp. - Intermediate Clerk
Child Support Services Department
07.2006 - 04.2007
Associate Degree -
AMA Computer Learning Center Computer Programming
Business Math and Calculators – Certificate -
Glendale Community Collage