Summary
Overview
Work History
Education
Skills
References
Timeline
OfficeManager
Christian De Castro

Christian De Castro

Union City,CA

Summary

Dedicated professional with demonstrated strengths in time management, customer service and driving results. Strong verbal and written communicator with background in cultivating positive relationships and achieving goals, excelling at workflow productivity and building successful solutions. Dependable employee seeking opportunity to expand or utilize skills and contribute to company success.

Overview

9
9
years of professional experience

Work History

Experience Supervisor

Best Buy
Union City, CA
07.2020 - Current
  • Managed team of sales advisors and service or repair agents, maintaining an excellent team morale by open communication, cultivating positivity and quickly assisting with diverse concerns or issues.
  • Provided technical support and completion of diagnostics, services and repairs on various devices, in-store or through the phone, following SOP guidelines.
  • Enhanced customer experience with advisor and agent coaching and cross-training to efficiently sell or resolve technical issues while providing a personal end-to-end experience to our clients.
  • Assisted in developing individual or specific business plans, goals or opportunities set on a daily, weekly, and monthly basis utilizing YoY and KPI numbers.
  • Utilized documented client surveys and feedback, operating cross-functionally with management to resolve wide-ranging business opportunities and issues.
  • Maintained professionalism and patience when faced with difficult customer situations, maintaining composure and using de-escalation techniques.
  • Conducted growth and development 1-on-1’s. Evaluating individual performance, providing feedback and strategizing personal improvement plans and to help further their career goals or plans.
  • Supported management within the market, creating a competitive, fun environment, where everyone succeeds, be their best and grow the business.

Microsoft Certified Specialist

Best Buy
Union City, CA
08.2018 - 06.2020
  • Served as “first-party” in-store sales and technical support for Microsoft.
  • Partnered with store management, to achieve goals set in Microsoft and Best Buy partnership.
  • Showed customers what's possible with technology enhancing their experience to benefit them or their business, creating long-term customer relationships and loyalty.
  • 2019 Best Buy Achievers Nominee.

Sales Consultant

Best Buy
Union City, CA
06.2016 - 07.2018
  • Primary point of contact, driving sales, lead generations and customer support by being proactive and having active listening skills.
  • 2017 Best Buy Achievers Award

Team Associate / Shift Lead

Dick's Sporting Goods
Hayward, CA
06.2014 - 07.2016

Education

Business Admin B.S (concentration: Finance/Marketing), minor in Business IT -

California State University East Bay
Hayward, CA
05.2021

Associate Degree - Social and Health Sciences, Communication -

Ohlone Community College
Fremont, CA
06.2018

Skills

  • Multitasking and Prioritization
  • Cross-Functional Collaboration
  • Microsoft Office
  • Troubleshooting and Analysis
  • Training and Development
  • End-to-End Sale-to-Service
  • Goal and Detail Oriented
  • Complex Problem-Solving
  • Computer Skills
  • Positive Attitude

References

References available upon request.

Timeline

Experience Supervisor

Best Buy
07.2020 - Current

Microsoft Certified Specialist

Best Buy
08.2018 - 06.2020

Sales Consultant

Best Buy
06.2016 - 07.2018

Team Associate / Shift Lead

Dick's Sporting Goods
06.2014 - 07.2016

Business Admin B.S (concentration: Finance/Marketing), minor in Business IT -

California State University East Bay

Associate Degree - Social and Health Sciences, Communication -

Ohlone Community College

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Christian De Castro