CHRISTIAN DERICK DESANTORES BAYACA

Promoter

• Provided product samples, coupons and informational brochures to persuade people to buy products
• Identified potential marketing opportunities to increase brand awareness
• Worked with team to achieve sales goals for products
• Maintained knowledge of current promotions and product features

Cashier

• Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
• Helped customers complete purchases, locate items, and join reward programs
• Processed credit, debit card and cash transactions in POS terminals correctly and provided accurate change to avoid customer confusion or disputes
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked

Housekeeper

• Cleaned and stocked guest suites by replacing used towels and linens, vacuuming floors, making beds, dusted furniture, cleaned windows and restocking bathroom items to Forbes guidelines
• Developed rapport with repeat customers, remembering names and preferences for personalized service experiences
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
• Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals
• Used chemicals by following safety protocols and procedures to avoid burns and injuries
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates

Houseperson

• Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness
• Handled guest requests for extra linens, toiletries and other supplies in accordance with Forbes guidelines
• Boosted efficiency within the housekeeping department through cross-training in various roles as necessary
• Gathered linen supplies and organized linen closets for prompt room restocking
• Enhanced guest satisfaction by maintaining a clean and orderly hotel environment
• Sorted, laundered and put away various laundry items while rotating linens in storerooms and replenished when supplies ran low

Bellman

• Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately
• Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events
• Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay
• Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols upon arrival and departure
• Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences

Valet

• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression
• Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner
• Answered guest questions about property amenities and services
• Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness
• Built positive customer rapport for courteous, friendly and professional service

• Used hand-held scanners to asses and sort items into containers or designated areas according to classification, size, and condition
• Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
• Operated pallet jacks to move large and heavy items for sorting.
• Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items
• Prepared finished orders by pulling, packing, wrapping and securing products
• Transferred loaded pallets onto delivery or storage areas

• Developed and maintained positive relationships with guests to build rapport and trust
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or guest feedback
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
• Maintained effective supply levels by monitoring and reordering food stock and dry goods
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations

• Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality and guest rapport
• Set positive tone for entire dining experience as first point of contact for incoming guests
• Served food and beverages promptly with focused attention to guest needs
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers

• Supervised day-to-day operations to meet performance, quality and service expectations
• Enforced company policies and regulations with employees while maintaining a sanitary, safe, and organized store environment to enhance the guest experience
• Provided exceptional guest service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for our guest
• Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of consumer preferences
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Trained new employees and delegated daily tasks and responsibilities
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities
• Completed cash and credit card transactions accurately using POS software