Christiane Antone
Parker
Summary
Dynamic professional with extensive experience in customer service and front desk management at Parker Walk-In Clinic. Proven ability to resolve guest complaints swiftly, enhancing satisfaction and loyalty. Skilled in time management and hospitality services, fostering positive interactions that drive repeat business and create welcoming environments.
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, and customer inquiries effectively.
Overview
12
12
years of professional experience
Work History
Front Desk Clerk
Parker Walk-In Clinic
06.2021 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Teaching Assistant
C.R.I.T. Head Start
01.2013 - 11.2018
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
Medical Billing & Coding - Health Care Administration
Apollo College
Mesa, AZ05-2009
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- File management
- Hospitality management
- Front desk management
- Front office support
Timeline
Front Desk Clerk
Parker Walk-In Clinic
06.2021 - Current
Teaching Assistant
C.R.I.T. Head Start
01.2013 - 11.2018
Medical Billing & Coding - Health Care Administration
Apollo College
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