Christian E Braddock

•Full P&L and team oversight across 9 regional storage facilities, responsible for revenue, customer experience, and operational excellence.
•Launched territory-specific growth initiatives that yielded a 4.75% YOY revenue increase.
•Led 10+ CapEx projects ahead of schedule and 10% under budget through disciplined project controls.
•Strengthened frontline accountability and team culture by aligning leadership practices with performance expectations, resulting in greater consistency and morale.
•Improved regional NPS by 19 points through targeted customer engagement strategies and manager training.

• Trained sales team in successful strategies to meet assigned targets. Annual sales results: 126% in 2019, 107% in 2020, 114% in 2021, 124% in 2022.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Generated and distributed spreadsheets for the purposes of monitoring metrics and developing actionable performance standards to improve sales and operational results, resulting in a 6% increase in sales for Cal-West market.
• Championed recruiting and retention techniques to maintain staffing levels at 100% for the past 5 years.
• Played instrumental role in customer satisfaction by working with sales and operational teams for prompt resolution of service issues.

• Took on temporary leadership of 8 store district in absence of District Manager.
• Used effective accountability techniques to motivate managers to reach sales and operational targets. Facilitated smooth transition for incoming District Manager.
• Regularly exceed Sales, Repair and Credit goals by establishing performance goals for store employees and providing feedback on methods for reaching those milestones.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Implemented and shared recruiting and retention techniques in district to help maintain staffing levels.
• Used strategies to promote accountability, exceptional customer service and create positive environment for employees and guests.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives and selling techniques by using wide variety of training tools.
• Performed statistical analyses of gathered data for sales and store operational and to forecast team needs.
• Scheduled and led bi-weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Implemented new focus on team morale that led to high retention and low employee turnover.

• Ground up creation of 5 store district in Southern California, covering all aspects of new businesses including lease negotiating, store build-out, recutting, team training, inventory accusation and more.
• Successful P&L management of entire district to ensure profitability at or above 200% of operating cost.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Worked diligently to resolve unique and recurring operational issues from while promoting loyalty and enhancing sales and operations results.