Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christiane Chekoua

Dacula,GA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Member Team Lead

Sams Club
Snellville, GA
11.2019 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Maintained accurate records of employee attendance and task completion times.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Member Service Specialist

Sam's Club
Snellville, GA
01.2019 - 10.2019
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
  • Assisted members with account opening processes, loan applications, and other banking services.
  • Explained various types of accounts available to customers in order to meet their individual needs.
  • Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.

Member Champion

Sams Club
Snellville, GA
07.2017 - 12.2018
  • Provided customer service support by responding promptly to inquiries from current members via phone, email or chat channels.
  • Collaborated with marketing team on campaigns designed to attract new memberships and retain existing ones.
  • Upgrading member card from the basic to the higher one .
  • Convincing customers on applying to the store credit card.

Cashier

Sams Club
Snellville, GA
08.2016 - 06.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.

Sales Representative Team Leader

Tropik Industry
Douala, Cameroon
05.2011 - 02.2015
  • Encouraged team members to exceed individual sales goals.
  • Provided training, coaching, and support for new and existing Sales Representatives.
  • Conducted regular meetings with the team to review performance metrics and set objectives.
  • Resolved customer complaints promptly and professionally.
  • Implemented incentive programs designed to motivate Sales Representatives.
  • Created successful strategies to develop and expand customer sales.
  • Monitored customer order process and addressed customer issues.

Education

High School Diploma -

Alfred Saker
Cameroon
07-2009

Some College (No Degree) -

University of Douala
Douala

Skills

  • fluent in English and French
  • Teamwork and collaboration
  • Problem solving and Good communication skills
  • integrity and Active listening
  • Complaint resolution

Languages

English
Professional
French
Professional

Timeline

Member Team Lead

Sams Club
11.2019 - Current

Member Service Specialist

Sam's Club
01.2019 - 10.2019

Member Champion

Sams Club
07.2017 - 12.2018

Cashier

Sams Club
08.2016 - 06.2017

Sales Representative Team Leader

Tropik Industry
05.2011 - 02.2015

High School Diploma -

Alfred Saker

Some College (No Degree) -

University of Douala

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Christiane Chekoua