Christiane Innominato
San Diego,CA
Summary
Motivated business professional bringing 18 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
27
27
years of professional experience
Work History
Owner, Licensed Esthetician
Self Employed Services
San Diego, CA
01.2010 - Current
- Operated self-owned Skin Care & Wellness business
- Developed long term relationships with over 100 clients
- Marketed, promoted & provided services
- Created menu and set pricing
- Maintained data base & client contact
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
Team Leader & Supervisor
Old Venice Cafe
San Diego, California
07.2010 - 03.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of 12 members while providing exceptional customer service.
Lead Server and Supervisor
On Broadway Event Center
San Diego, California
06.2001 - 06.2005
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Managed scheduling for 6 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Receptionist and Administrative Assistant
LAI Worldwide
Stamford, CT
07.1998 - 07.1999
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
Bachelor of Science - Liberal Arts And General Studies
Southern Connecticut State University
New Haven, CT06.1998
Skills
- Customer Experience
- Critical Thinking
- Flexible and Adaptable
- Self-Motivated
- Microsoft Office
- Responsible
Timeline
Team Leader & Supervisor
Old Venice Cafe
07.2010 - 03.2020
Owner, Licensed Esthetician
Self Employed Services
01.2010 - Current
Lead Server and Supervisor
On Broadway Event Center
06.2001 - 06.2005
Receptionist and Administrative Assistant
LAI Worldwide
07.1998 - 07.1999
Bachelor of Science - Liberal Arts And General Studies
Southern Connecticut State University
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