Hi, I’m
Christiane Macias
Austin,TX
Summary
Customer Manager offering 11-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
14
years of professional experience
Work History
Tiff's Treats
Sr. Customer Care Manager
04.2013 - Current
Job overview
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Analyzed customer feedback data to identify trends and develop targeted improvement initiatives.
- Mentored junior team members, fostering a positive work environment and encouraging professional growth.
- Reduced customer complaints by consistently monitoring performance metrics and addressing areas of improvement.
- Implemented quality assurance measures to ensure the highest level of customer service at all times.
- Enhanced customer satisfaction by developing and implementing effective customer care strategies.
- Optimized call center operations through the integration of advanced technology and software tools.
- Strengthened relationships between Customer Care teams and other departments within the organization, fostering collaboration towards common goals.
- Evaluated employee performance regularly, providing constructive feedback to promote ongoing professional development.
- Established team priorities, maintained schedules and monitored performance.
Sephora
Sales and Service Coordinator
10.2010 - 02.2013
Job overview
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Spearheaded initiatives aimed at enhancing customer experiences through continuous improvements in service quality standards.
- Resolved complex customer issues through proactive communication and problem-solving skills.
- Implemented cross-selling techniques to maximize revenue from existing clients while providing valuable solutions.
- Provided training and support to new team members, improving overall productivity within the department.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
Education
Del Mar CollegeCorpus Christi, TX
from Digital Media/Graphic Design
Gregory-Portland High SchoolPortland, TX
Skills
- Exceptional communication
- Cross-Functional Collaboration
- Customer Service
- CRM software mastery
- Brand representation
- Team Management
- Delegation and Supervision
- Problem-Solving
- Attention to Detail
Timeline
Sr. Customer Care Manager
Tiff's Treats
04.2013 - Current
Sales and Service Coordinator
Sephora
10.2010 - 02.2013
Del Mar College
from Digital Media/Graphic Design
Gregory-Portland High School
Similar Profiles
Mark FountainMark Fountain
On-Duty Manager at Tiff's Treats Cookie DeliveryOn-Duty Manager at Tiff's Treats Cookie Delivery
TAMRA THORSENTAMRA THORSEN
Driver/ Shift Manager/ Kitchen at Tiff's TreatsDriver/ Shift Manager/ Kitchen at Tiff's Treats
Yvonne DickYvonne Dick
Customer Service Representative at Tiff's Treats Cookie DeliveryCustomer Service Representative at Tiff's Treats Cookie Delivery
Michelle CotaMichelle Cota
Delivery Driver at Tiff's TreatsDelivery Driver at Tiff's Treats
Jeffrey KeimJeffrey Keim
Global Head of Account Management at AtlassianGlobal Head of Account Management at Atlassian