CHRISTIANE ANGELO SESE
San Fernando,PH
Summary
Results-driven professional with a degree in Communications and extensive management experience, complemented by a solid background as a Virtual Assistant. Proven track record in leadership and operational efficiency, focusing on driving organizational success. Recognized for exceptional productivity and effective time management, along with strong skills in customer service and email management, leading to successful project outcomes. Adept at communication, problem-solving, and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Virtual Assistant Human Resource - Remote
The Perfect Child Aba
Brooklyn, NY
11.2024 - Current
- Provided essential support to address individual HR needs of employees.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Drafted offer letters and employment contracts according to company guidelines.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Shift Supervisor
Starbucks Coffee
Vancouver, Canada
10.2022 - 12.2024
- Ensured order precision through strict compliance with drink preparation sequences.
- Fostered a warm and inviting atmosphere to enhance customer experience.
- Ensured compliance with Starbucks standards in serving premium beverages and food products.
- Fostered teamwork and operational coordination to handle demanding business hours effectively.
- Managed cash handling with precision and ensured accurate transactions.
- Prioritize tasks to guarantee accurate and on-time preparation of mobile orders.
Barista
Starbucks Coffee
Vancouver, Canada
05.2021 - 09.2022
- Providing welcoming and friendly atmosphere, listening to customer needs, and ensuring a positive experience
- Working collaboratively with other partners (employees) to ensure smooth operations, especially during peak times
- Understanding types of coffee beans, brewing techniques and the use of related equipment
- Facilitating training and onboarding for new hire employees and making sure that timeline is adhered
- Working with store inventories, data entries and specific administrative task for operations
Human Resources Recruitment Specialist
Liberty Tax Services
Vancouver, Canada
05.2021 - 01.2022
- Managed influx of applications from various sources.
- Analyzed applicant profiles to shortlist top prospects.
- Managed interview logistics between candidates and hiring managers.
- Streamlined recruitment processes by maintaining precise and current data entries.
- Facilitated background verification and onboarding procedures.
- Kept candidates informed about their application's progress consistently.
- Prepared detailed reports to streamline recruitment processes.
Sales Supervisor
TATA Consultancy Services Inc
Angeles, Philippines
11.2018 - 12.2021
- Initiated and applied approaches focused on exceeding income targets.
- Facilitated continuous improvement through targeted coaching sessions.
- Observed and assessed performance indicators, creating comprehensive progress documents for leadership.
- Organized collaborative forums for overcoming obstacles and promoting knowledge sharing.
- Maintained alignment with client requirements and organizational quality benchmarks.
- Cultivated a team-oriented and driven workplace.
- Leveraged CRM tools for effective monitoring of team outcomes.
Customer Service Representative Sales
TATA Consultancy Services
Angeles, Pampanga
07.2015 - 11.2018
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Suggested additional products or services that may benefit the customer's needs.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Educated customers on product features and technical details to highlight benefits.
Financial Customer Service Representative
Iqor Clark Philippines
Angeles, Pampanga
05.2014 - 06.2015
- Negotiated rates with customers and entered payments into accounting system.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Advised delinquent customers on strategies for debt repayment.
- Ensured compliance with federal and state collections laws and regulations.
Education
Bachelors - Marketing Management
ACSENDA SCHOOL OF MANAGEMENT
BC, CANADA12-2024
Bachelor of Arts - Communication and Media
UNIVERSITY OF THE ASSUMPTION
Pampanga04-2014
Skills
- Remote Team Management
- Customer Experience Optimization
- Sales Coaching & Performance Improvement
- Digital Communication & Collaboration Tools
- Cross-Cultural Communication
- Content Writing & Editing
- Social Media Management
- Event Planning & Coordination
- Leadership & Training
- Problem-Solving & Adaptability
- Slack, Trello, Asana
- HubSpot, Salesforce (CRM)
- Social Media Analytics & Automation Tools
- WordPress, Canva, Adobe Creative Suite
- Security checking
- Project Management
Languages
- English, Fluent
- French, Basic
Timeline
Virtual Assistant Human Resource - Remote
The Perfect Child Aba
11.2024 - Current
Shift Supervisor
Starbucks Coffee
10.2022 - 12.2024
Barista
Starbucks Coffee
05.2021 - 09.2022
Human Resources Recruitment Specialist
Liberty Tax Services
05.2021 - 01.2022
Sales Supervisor
TATA Consultancy Services Inc
11.2018 - 12.2021
Customer Service Representative Sales
TATA Consultancy Services
07.2015 - 11.2018
Financial Customer Service Representative
Iqor Clark Philippines
05.2014 - 06.2015
Bachelors - Marketing Management
ACSENDA SCHOOL OF MANAGEMENT
Bachelor of Arts - Communication and Media
UNIVERSITY OF THE ASSUMPTION
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