Brianna Eden
Lawton,OK
Summary
Experienced Insurance Agent in the Property and Casualty arena. Proficient in policy analysis, risk assessment, and developing strategic insurance solutions that cater to individual and family needs. Committed to continuous professional development and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Progressive Auto Insurance
05.2025 - Current
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Conducted risk assessments to identify coverage gaps and recommend appropriate policies.
- Educated clients on policy features, benefits, and claims processes for informed decision-making.
- Managed high-volume inbound calls, providing exceptional customer support and resolving issues efficiently.
Insurance Sales Agent
U.S. Insurance LLC
01.2024 - 05.2025
- Obtained underwriting approval by completing the application for coverage.
- Fostered productive relationships to create a pool of prospective clients from various sources through cold calling, networking, referrals, social media, and advertising.
- Maintained constant knowledge of new products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Provided excellent customer service skills and appropriate diagnostic sales techniques.
- Maintained detailed understanding of all insurance policies to be able to accurately inform customers.
- Identified and solicited sales prospects in agency databases, finalized sales, and collected necessary deposits.
- Advised and counseled customers through precise communication of which insurance plans best suited their needs and budget.
Customer Service Representative
Omni Financial
07.2019 - 01.2024
- Managed multiple client requirements and guidelines.
- Achieved the highest expected loyalty goal while attracting new customers.
- Organized customer information and account data for business planning and customer service purposes.
- Developed and maintained positive relationships with customers to ensure loyalty and repeat business.
- Delivered exceptional customer service by answering inquiries and resolving complaints in a timely and accurate manner.
- Handled customer inquiries and complaints in a professional and courteous manner.
- Managed a high-volume of incoming calls daily resulting in improved customer service efficiency.
Education
GED - Basic
Ponca City Senior High School
Ponca City, Oklahoma05.2013
Skills
- Effective cross-selling
- Effective problem resolution
- Timely and responsible
- Results driven
- Exceptional customer service
- Inbound phone calls
- Addressing questions effectively
- Professionalism and ethics
Certification
Multi State Property and Casualty Personal and Commercial Lines
Timeline
Insurance Sales Agent
Progressive Auto Insurance
05.2025 - Current
Insurance Sales Agent
U.S. Insurance LLC
01.2024 - 05.2025
Customer Service Representative
Omni Financial
07.2019 - 01.2024
GED - Basic
Ponca City Senior High School