Frederick A. G. Christian
QA Engineer
Baton Rouge,LA
Overview
18
18
years of professional experience
5
5
Certifications
15
15
years of post-secondary education
Work History
Quality Assurance Engineer, QMS
International Business Machines, IBM
Baton Rouge, LA
12.2018 - Current
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Collaborated with developers and project managers to assess program capabilities, features, and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Collaborated closely with development teams to improve software functionality and stability.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Met tight deadlines to satisfy client demands and project timelines.
- Demonstrated new product features and functionality to project stakeholders.
- Contributed to the establishment of a positive company culture by actively participating in team-building events and demonstrating a strong commitment to collaboration and continuous improvement.
- Collaborated with product owners to stay current on intended functionality.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
- Maintained up-to-date knowledge on industry trends, tools, and techniques to ensure optimal performance in a rapidly evolving environment.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Optimized resource allocation by accurately estimating required testing effort based on project scope and complexity factors.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Produced and maintained technical documentation for project reference.
- Optimized test cases to maximize the success of manual software testing.
- Improved product quality by implementing rigorous testing procedures and identifying areas for optimization.
- Created successful test scripts to manage automated feature testing,
- Advised developers on problems with databases, performance, and other issues.
- Kept scripts and test cases updated with current requirements.
Director &, Teacher
West Baton Rouge Parish School System
Port Allen, LA
2015.07 - 2018.08
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
Information Security Officer
Veteran Affairs, Maryland Healthcare System
Baltimore, MD
01.2012 - 04.2015
- Assist with managing access control to data and entry points to the system's networks.
- Aid in designing and facilitating the training for all employees identified by the Office of Information Technology, as well as guide the IT security staff.
- Develop and administer system and information ownership; information and data classification guidelines; standards, procedures, and policy.
- Develop, establish, and maintain standards, procedures, and guidelines to promote the security and uninterrupted operation of computer systems at the VA Medical Center, Baltimore.
- Identify and address exposures to accidental or intentional destruction, disclosure, modification, or interruption of information that may cause the medical center's financial and information loss.
- Assisted with the protection of the Baltimore VA Medical Center assets and information.
- Identifying security risks to the agency and evaluating and recommending appropriate security measures from a strategic perspective will help management understand the risks and the need to reduce them to acceptable levels.
- Managing local information security programs and providing training.
IT Support Specialist and Emergency Responder
VA, Southeast Healtcare System
Jackson, MS
01.2011 - 01.2012
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Delivered onsite technical support for 500 employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging topics.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Answered questions and provided information to customers about new software or hardware.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Information Security Officer
Veteran Affairs Healthcare System
Birmingham, AL
11.2008 - 08.2011
- Coordinated with external partners such as vendors or law enforcement agencies during joint cybersecurity initiatives or investigations.
- Ensured business continuity by developing disaster recovery plans and conducting regular testing exercises.
- Reduced exposure to cyber threats by proactively monitoring the threat landscape for new risks or changes in tactics from adversaries.
- Managed incident response processes, ensuring timely resolution and minimal business impact.
- Streamlined vulnerability management by automating scanning, reporting, and remediation tasks.
- Collaborated with IT teams to integrate security best practices into system development and operations.
- Developed comprehensive security policies, procedures, and training materials to strengthen organizational security posture.
- Established effective communication channels between cross-functional departments to facilitate prompt exchange of relevant cybersecurity information.
- Increased user awareness through targeted cybersecurity training programs tailored to employee roles.
- Contributed towards reducing enterprise risk by consistently analyzing and refining the organization's risk appetite and tolerance levels.
- Conducted regular risk assessments for proactive identification and mitigation of potential vulnerabilities.
- Supported protecting sensitive data through encryption at rest and in transit using industry-standard algorithms.
- Performed forensic investigations following incidents to identify root causes, assess damage, and recommend appropriate mitigations or improvements in processes or tools.
- Maintained compliance with industry standards such as HIPAA, GDPR, ISO 27001, and NIST by enforcing strict protocols and controls.
- Conducted security audits to identify vulnerabilities.
- Evaluated emerging technologies and recommended strategic investments in information security tools and resources.
- Monitor the use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Engineered, maintained, and repaired security systems and programmable logic controls.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Conducted internal audits to identify areas of improvement within the organization''s information security program.
- Monitored computer virus reports to determine when to update virus protection systems.
- Reduced vulnerabilities by performing thorough penetration testing regularly.
- Supported legal teams in investigations involving cybercrime or data breaches, providing crucial technical expertise.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Streamlined threat monitoring processes for quicker identification of potential risks.
- Facilitated secure data sharing between departments by developing robust encryption protocols.
- Educated and trained users on information security policies and procedures.
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Identified critical system vulnerabilities through regular penetration testing, mitigating risks before exploitation.
- Evaluated new technologies for potential integration into security infrastructure, keeping the company ahead regarding cyber defense capabilities.
IT Initiative's Manager
Southern University A & M College
Baton Rouge, LA
06.2006 - 10.2008
- Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with industry standards such as ITIL or COBIT frameworks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through implementation of appropriate solutions.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Maintained a professional, organized, and safe environment for employees and patrons.
Education
Doctoral - Educational Leadership And Innovation
St. Thomas University
Miami Gardens, FL 02.2015 - Current
MBA - Business Administration W/ Conentration in Technology And Management
University of Phoenix
Baton Rouge, LA 05.2002 - 07.2003
Bachelor of Science - Marketing
Southern University A & M College
Baton Rouge 08.1991 - 07.1996
Certification
- Information Security (INFOSEC) & Veteran Affairs (VA) - Cyber Security Practitioner's Certification
- Combinatorial Test Design (CTD) Certification
- IBM Ignite Quality and Test Certification
- Oracle Cloud Infrastructure Foundation Associate Certification
- Business Management and Hotel Hospitality Certification
Affiliations
- Alpha Phi Alpha Fraternity, Inc.
- Pathways in Technology (P-TECH) IBM
- Phi Beta Lambda Business Fraternity
- Pi Sigma Epsilon Honorary Business Fraternity (Graduate School)
- Associated Professional Educators of Louisiana
- National Black MBA Association
- InfraGard
Skills
- Agile and Scrum Environments
- Active Listening
- Maintaining Quality Assurance Standards
- Atlassian JIRA
- Regulatory Compliance Assurance
- Software Quality Assurance Knowledge
- Configuration Management
- Audit Coordination
- Protocol Review
- Agile Best Practices
- Performance Tracking
- Quality Assurance Analysis
- Cross-Functional Team Collaboration
- Diagnostic Software
- Audit Reporting
- Bug Tracking and Resolution
- Security and Antivirus Software
- Key Performance Indicator Tracking
- Teamwork and Positive Attitude
- Penetration Testing
- Passionate About Quality
- Engineering Team Support
- Compatibility Testing Software
- Manual Test Case Preparation
- Security Testing
- Team Mentoring
- Defect Resolution
- Bug Fixes
- Industry Experiences: Government, Transportation, Healthcare, Education
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Resolved product issues through consumer testing.
- I used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing multiple tasks with accuracy and efficiency.
- Collaborated with a team of 40 in the development of a government project.
- Achieved [Result] through effectively helping with [Task].
Volunteering, excercising, fishing, bowling,
Volunteering helps me to feel better about myself by improving my self-esteem and confidence. It helps me share my talents, learn new skills, and improve my work-life balance. This helps combat stress and social isolation. Volunteering allows me to meet new people, which can help me feel more connected and valued.
Exercising, fishing, and bowling offer many benefits. They are as listed: The activities help weight. Exercise can help prevent excess weight gain or help you keep off lost weight. Exercise combats health conditions and diseases. These can improve mood and sleep.
Timeline
Quality Assurance Engineer, QMS
International Business Machines, IBM
12.2018 - Current
Director &, Teacher
West Baton Rouge Parish School System
2015.07 - 2018.08
Doctoral - Educational Leadership And Innovation
St. Thomas University
02.2015 - Current
Information Security Officer
Veteran Affairs, Maryland Healthcare System
01.2012 - 04.2015
IT Support Specialist and Emergency Responder
VA, Southeast Healtcare System
01.2011 - 01.2012
Information Security Officer
Veteran Affairs Healthcare System
11.2008 - 08.2011
IT Initiative's Manager
Southern University A & M College
06.2006 - 10.2008
MBA - Business Administration W/ Conentration in Technology And Management
University of Phoenix
05.2002 - 07.2003
Bachelor of Science - Marketing
Southern University A & M College
08.1991 - 07.1996
Similar Profiles
DESTINY LOVODESTINY LOVO
Level 1 Intern at International Business Machines, IBMLevel 1 Intern at International Business Machines, IBM
Sumit MookerjeSumit Mookerje
Senior Storage Technical Subject Matter Expert at International Business Machines (IBM)Senior Storage Technical Subject Matter Expert at International Business Machines (IBM)
Robert Tessnow-RamirezRobert Tessnow-Ramirez
Level 3 Technical Support Engineer (IBM Cloud Object Storage) at International Business Machines (IBM)Level 3 Technical Support Engineer (IBM Cloud Object Storage) at International Business Machines (IBM)
Philip RosePhilip Rose
Managing Consultant at International Business Machines, IBMManaging Consultant at International Business Machines, IBM
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A