Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
CHRISTIAN F. RAMIREZ

CHRISTIAN F. RAMIREZ

Irmo,SC

Summary

Insightful & Hardworking Business Leader and professional with more than 20 years of leading teams and projects. Experienced with implementing added valued service platforms through project management and achieving integration milestones. Posses strong communication, analytical and leadership skills that has contributed to leading successful teams. Tenacious leader with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Product Enablement Manager

EQUIFAX
03.2022 - 02.2023
  • Manage the creation, collaboration, and maintenance of technical product training content, as well as the preparation for conducting virtual training sessions for internal and external partners
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Partner with technical and product teams to roll our new product services, collect workflow process data and work with team members to draft training material and sessions
  • Managed Implementation projects through JIRA platform until completion.

Senior Implementation Specialist /Call Center Supervisor

ADP
03.2013 - 03.2022
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Documented specialized data and requirements to address business demands.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Increased call quality performance by 40% and lead team to improve holding time.

Unit Manager/Team Leader

Assurant Specialty Property
09.2008 - 11.2012
  • Identified over 80 business rules in our processing system that needed revision or enhancement, and worked with business analyst for immediate correction or adjustments, which increased auto process by 35%, allowing utilization of additional resources in other projects, a savings of 20%
  • Traveled to Bangalore India, and performed quarterly business review of offshore team and implemented measurable goals, action plans and controls, which resulted in a reduction of errors by 85% within the 1st year
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Led employee relations through effective communication, coaching, training, and development.
  • Facilitated meetings to communicate team performance goals and results.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Evaluated employee performance on monthly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Team Lead Operations Analyst

Pershing Division Of Bank Of New York
06.2001 - 06.2008
  • Supervised team of 7 professionals in the Corporate Executive Services department, servicing broker dealer
  • Supported supervisor and associated team members to maintain system functionality.
  • Partnered with project managers, IT product owners and developers for needed platform upgrades before going to market
  • Monitored lines of credits for all loans for margin risk and loan increase opportunities
  • Teamed with relationship and account managers to board new clients to our lending platform and assigned work request to exercise employee stock options, and ensured securities were delivered via DTC or physical certificate
  • Lead team in monthly and quarterly audits for our vault of stocks and bond certificates securing non-margin loans
  • Increased firm’s revenue by $1M through negotiation with financial advisor and client and successfully retained high valued investment account.

Education

Computer Learning Center
Paramus, NJ

Skills

  • Product and Service Management
  • Analytical Problem Solver
  • Excellent Communication Skills
  • HR and Payroll
  • Financial Records Analysis
  • Risk Mitigation
  • Time Management
  • Negotiations Expert and Strong Deal Closer
  • Customer Satisfaction
  • Recruiting and Hiring
  • Portfolio Strategy
  • Multidisciplinary Team Leadership

Certification

Computer Operations Diploma, Computer Learning Center, Paramus, NJ Leadership Development Program, Assurant Competent Communicator Toastmasters Certificate Six Sigma Concepts, Assurant and Pershing

Languages

Spanish
Native or Bilingual

Timeline

Product Enablement Manager

EQUIFAX
03.2022 - 02.2023

Senior Implementation Specialist /Call Center Supervisor

ADP
03.2013 - 03.2022

Unit Manager/Team Leader

Assurant Specialty Property
09.2008 - 11.2012

Team Lead Operations Analyst

Pershing Division Of Bank Of New York
06.2001 - 06.2008

Computer Learning Center

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CHRISTIAN F. RAMIREZ