Christian Felipe Gaitán Osorio

In the Airbnb campaign, customer support activities are aimed at ensuring a positive experience for both guests and hosts. Here is a summary of the key support activities:

In summary, Airbnb support focuses on quickly resolving issues, offering continuous assistance, and ensuring user satisfaction throughout the experience.

Provide technical support to POS/Dataphone payment devices due to hardware or software failures, and guide and advise the client on the use of the company's applications, among other activities.

Task and deadline management.

• Problem resolution and incident response.
• Telephone support and management of the company's email.
• Customer care and service.

During my time at the company, I performed end-customer support tasks for network connection failures, VPN connections, and configuration of switch equipment in the company network.
As well as activities of:

• Preparation and presentation of quality reports to management.
  
• Preparation of specialized reports and documents.