CHRISTIAN G. DOYLE
IT Support Specialist
Philadelphia,PA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT SUPPORT SPECIALIST
ALLIED UNIVERSAL
09.2023 - Current
- Provided first-level technical support to employees, diagnosing and resolving hardware and software issues promptly
- Installed, configured, and maintained desktops, laptops, printers, and other IT equipment
- Conducted user training sessions and created user-friendly documentation to enhance IT knowledge across the organization
- Collaborated with IT team to implement security measures, including regular system updates, firewall configurations, and antivirus solutions
- Managed Active Directory accounts, ensuring proper user access and permissions
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for over 50 employees
Technician
Cooper University Hospital
03.2022 - Current
- Provides supervision to patients in crisis and patients requiring emergent care to ensure patient safety
- Assists staff nurses and doctors by providing updates on patients' status to ensure adequate patient care
- Maintains confidentiality of all patient records to comply with HIPAA requirements.
- Maintained quality assurance and customer satisfaction objectives.
Security Officer
Cooper University Hospital
01.2020 - 03.2022
- Interacted with physicians, staff, patients, and visitors and maintained confidentiality of all information and data
- Analyzed problems, identified and determined results-oriented solutions, and deescalated security threats to ensure patient and staff safety
- Managed escalated security issues and emergencies as needed
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Remedied routine and crisis situations to ensure that departmental needs were met.
Transportation Security Officer
Transportation Security ADMINISTRATION
11.2013 - 12.2018
- Engaged in continuous development of skills necessary to mitigate actual and potential security threats, including identifying, evaluating, and applying appropriate situational options and approaches
- Implemented Federal Standard Operating Procedures to ensure public safety and mitigate security threats
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with the public to give directions, explain rules and regulations and respond to inquiries.
Education
No Degree - Health Sciences
Rutgers UNIVERSITY
Camden, New JerseyNo Degree - Engineering
Andrews University
Berrien Springs, MISkills
- Advanced knowledge of Windows OS and Macintosh OS
- Closing Tickets
- File Management Software
- Microsoft Office application software (MS Word, PowerPoint, Access, Excel, Outlook)
- Network Security
- Malware Analysis
- Network Configuration
- LAN/WAN Management
- Routing and Switching
- Subnetting and IP Addressing
- Wireshark
- TCP/IP Protocols
- OSI Model
- VLAN Configuration
- DNS and DHCP
Certification
CompTIA Network+
Google Cybersecurity Certification
CompTIA Security+(expected September 2023)
Timeline
IT SUPPORT SPECIALIST
ALLIED UNIVERSAL
09.2023 - Current
Technician
Cooper University Hospital
03.2022 - Current
Security Officer
Cooper University Hospital
01.2020 - 03.2022
Transportation Security Officer
Transportation Security ADMINISTRATION
11.2013 - 12.2018
No Degree - Health Sciences
Rutgers UNIVERSITY
No Degree - Engineering
Andrews University
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