Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant Community Manager
KeyCity Capital-Tuscany at Midtown Apartments
06.2020 - Current
Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and monthly close out reports, and processing invoices and payables
Operates the property management software and completes transactions by entering correctly and by completing updates and back-ups to ensure the integrity of the system
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
Offers support and assists with leasing, showing apartments to prospects
Complete
Follow-up and process the application
Includes preparing the lease and move in documents
Promotes a positive image of the apartment community and management company.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Administrative Assistant
DOD, Navy Advisory Group
08.2018 - 10.2019
Performed administrative functions in areas of scheduling and coordinating briefings,
appointments, travel arrangements in support of the Naval Advisory Group, leadership
and students
Assisted students with enrollment into the various Navy Training Programs and Courses
Maintained FITREP system with updated fitness data for all attending students
Utilized the NAVY Automated Travel System to process travel authorizations/vouchers
and providing assistance and guidance pertaining to federal travel regulations and
policies
Executed Microsoft Office products (Outlook, Word, Excel, PowerPoint, Access) to
create, prepare, and generate various types of correspondence, briefing charts, graphs,
statistics, charts, spreadsheets, and reports
Organized and maintained files
Knowledge of the Navy Training Office requirements and the ability to address its
functions and requirements when handling telephone communications or email
correspondence for all related training needs
Received office visits and performed office personnel administration for student and their
training packages prior to submittal
Composed and submitted electronic requests for equipment, travel, computer
applications, computer software and other requests
Used and maintains the office, automation equipment (e.g
Scanner, Copier, and military
designed applications) to provide support to others
Provided troubleshooting assistance
needed.
Assistant Manager
Rainbow Stores, Inc
05.2016 - 08.2018
In the areas of: managing sales and payroll, processing
deliveries and shipments
Managing employees, and documenting personnel actions
Executed store opening and closing procedures; ensured a timely opening of store; set
up currency in registers for daily sales transactions; completed bank deposits as needed
Maintained and managed adequate staffing to support optimal sales, stocking,
merchandising and floor coverage
Interviewed prospective new employees; completed reference checks; hired and in-
processed employees; guided the employee on-boarding and termination process
Trained new employees in all aspects of the store operations; emphasized proper
execution of standard operating procedures; provided on-the-job training in sales,
customer care, safety, security, cashiering and records management
Administrative Assistant
USDA- Monroe County Extension Office
01.2013 - 02.2014
Maintained USDA client database of farmer's payments, user fees, and donations
Collected and analyzed farming data into reports then distributed to the appropriate
stakeholders
Managed Expenditures for all events using Quick Books; Prep documents for internal
audits
Schedule activities for the 4-H foundation and agriculture farming that benefited the
Monroe Counties
Prepared Follow-up Planning Meetings and captured recommendations for future events
Managed the staff schedule, ensured employees timely recorded work hours
Completed office correspondence via fax, telephone, and email
Medical Office Trainee
Monroe Health Center
08.2009 - 01.2013
Adhered to strict HIPAA guidelines to protect patient privacy.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Provided prompt, polite and professional in-person and telephone customer service.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Maintained and updated office records, both digital and physical.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Assistant Manager
Simply Fashions Stores
03.2007 - 08.2009
Assisted Store Managers with day-to-day operations of the store
Provided employee training on sales, safety and security, receiving and stocking of
merchandise, customer service, cash register uses, reconciliation of receipts and funds
Managed Inventory control, banking responsibilities, and administrative duties
Ensured the sales floor were properly merchandised with freight to the floor in 48 hours
Ensured the sales floor were staffed with an excellent sales team
Supervised, mentored and counseled employees regarding personal and professional
development, training, and growth
Education
Medical Office Specialist -
Virginia College
Montgomery, AL
2018
Associate of Arts - Business Administration
Alabama Southern Community College
Monroeville, AL
05.2016
High School Diploma -
Monroe County High School
Monroeville, AL
05.2003
Skills
Client Service and Support
Interior Renovations
Month-End Closings
Meeting Participation
Microsoft Word
Retail Sales Customer Service
Active Listening
Customer Service
Employee Training
Excel Spreadsheets
Data Entry Documentation
Self Starter
Staff Management
Training and Development
Time Management
Timeline
Assistant Community Manager
KeyCity Capital-Tuscany at Midtown Apartments
06.2020 - Current
Administrative Assistant
DOD, Navy Advisory Group
08.2018 - 10.2019
Assistant Manager
Rainbow Stores, Inc
05.2016 - 08.2018
Administrative Assistant
USDA- Monroe County Extension Office
01.2013 - 02.2014
Medical Office Trainee
Monroe Health Center
08.2009 - 01.2013
Assistant Manager
Simply Fashions Stores
03.2007 - 08.2009
Medical Office Specialist -
Virginia College
Associate of Arts - Business Administration
Alabama Southern Community College
High School Diploma -
Monroe County High School
Similar Profiles
Briana PauliBriana Pauli
Leasing Agent at Tuscany Place ApartmentsLeasing Agent at Tuscany Place Apartments