CHRISTIAN I. QUESADA

- Oversaw daily operations compliance and staff performance during respective shifts.

• Managed opening and closing procedures as key holder.
• Provide real-time coaching to budtenders on sales floor.
• Serve as primary contact for staff inquiries and customer escalations in management's absence.
• Enforce strict adherence to New Jersey Cannabis Regulatory Commission regulations, including ID verification and METRC tracking.
• Mentor budtenders on product knowledge and sales techniques.
• Ensure exceptional customer service while managing in-store traffic flow.
• Conduct daily cycle counts and monthly audits to resolve discrepancies in POS and METRC systems.

• Coordinated day-to-day activities with associates to enhance productivity and meet operational objectives
• Ensure that orders in fulfillment flow are solved and returned to the flow for same-day shipment
• Operated handheld scanners to track merchandise throughout fulfillment process
• Helping other departments within the warehouse such as: receiving packages, quality control/authenticating products, packing orders out, and picking orders from inventory
• Documented issues and communicated with sellers and buyers to facilitate optimal resolutions per marketplace guidelines
• Adapted to fast-paced work settings to maintain productivity and meet deadlines.
• Checked items for quality and removed any that were damaged.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
• Trained co-workers on proper processing of product issues and organized products on appropriate racks.
• Gathering products that the buyer/seller has requested to be sent back, and packaging them to be sent out.
• Developing an understanding of shoe conditions, specifically those that are considered 'issues' by GOAT's standards
• Taking photographs quickly and accurately of sneakers
• Developing an understanding of GOAT's order statuses to help receive triage escalated orders.

• Greeted customers to identify specific wants and needs for personalized service
• Recommended merchandise to customers based on needs and preferences
• Described merchandise and explained use, operation and care
• Answered customer questions and provided store information
• Communicated clearly with customers in person and via telephone, driving positive experiences.
• Computed purchases and received and processed cash or credit payment
• Trained new team members in cash register operation, stock procedures, and customer service best practices to enhance team efficiency
• Maintained knowledge of sales and promotions, return policies and security practices
• Supported company brand by promoting targeted sales initiatives
• Arranged and stocked new merchandise following placement directions
• Followed cleaning and sanitation guidelines to meet health and OSHA requirements

• Styled and shot menswear on mannequins, footwear, and accessories to enhance visual presentation for photoshoots
• Reaching quota of 150+ per day, while ensuring product is handled to the highest quality standard
• Steamed clothing to maintain studio quality standards and ensure optimal presentation for photography
• Maintained cameras and utilized Adobe LightRoom on Mac OS to support efficient post-production workflow

• Helped customers find specific products, answered questions and offered product advice
• Answered product questions with up-to-date knowledge of sales and promotions.
• Collected payments and provided accurate change
• Performed closing/opening duties, managed item bans and turtling within the department, completed blue dot checklist, cut glass and plexiglass, and created engaging product displays in aisles.
• Cut keys, downstacked merchandise, zoned displays, and completed IRPs and LSR during store openings to ensure efficient operations.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Collaborated with inventory teams across Lowe's locations in Bayonne, Jersey City, and North Bergen to streamline stock management.
• Assisted Merchandising Stock Team at Lowe's in Bayonne

• Processed transactions, closed store, stocked merchandise, and provided customer service
• Retrieved store property, organized produce section, checked inventory, and supervised cashiers and floor associates.

• Assisted customers in locating products, addressing inquiries, and providing product recommendations
• Collected payments and provided accurate change
• Trained new team members in cash register operation, stock procedures and customer services
• Executed daily recovery tasks to maintain cleanliness and organization, supporting efficient store operations
• Organized merchandise with signage and attractive displays to drive customer sales and reduce overstock
• Delivering merchandise to job site locations for customers
• Mixing paint, taking paint orders, down stocking, creating merchandise labels, cutting carpets, chains, and plexiglass, copying keys, organizing displays, opening and closing store duties

• Implemented point-of-purchase materials to enhance product visibility
• Construct in-store merchandising displays
• Ensure implementation and maintenance of floor pricing updates for all products
• Identified out-of-stock items for restocking
• Obtaining necessary information to open accounts and charge existing accounts
• Communicate all customer complaints to store manager to ensure a quick and accurate resolution
• Verified incoming orders from vendors against purchase orders to ensure accuracy
• Provide input regarding inventory levels in the warehouse/stockroom
• Identified and reported obsolete/damaged materials to management for resolution
• Operate all material handling, tinting, mixing and testing equipment in a safe manner
• Maintain facility standards through proper maintenance, repair and housekeeping
• Identify facility problems and make recommendations

• Processed transactions accurately, handling cash and balancing drawer at end of shifts
• Greeted and assisted customers, enhancing their shopping experience
• Conducted inventory checks and ensured accurate product pricing for customer satisfaction
• Recovered merchandise from various store locations for restocking
• Handled donation drop-off and pick-up
• Operated forklift to transport materials safely within warehouse
• Closed store at end of shifts.

• Copied, arranged, and filed documents to maintain organized and accessible records.
• Managed daily office operations and maintained a tidy work environment.
• Assisted with scheduling and coordinating meetings for team members.
• Handled incoming calls and directed inquiries to appropriate staff members.