Christian J. Fisette
Winston Salem,NC
Summary
Dynamic Shift Supervisor at Starbucks Coffee Company with a proven track record in customer service leadership and safety compliance management. Expert in inventory management and coaching team members, fostering a collaborative environment. Recognized for effectively resolving customer issues and enhancing operational efficiency during peak hours.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2020 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Managed inventory levels, ensuring timely replenishment of stock and supplies.
- Monitored adherence to health and safety regulations, fostering a safe work environment.
- Conducted performance evaluations, providing constructive feedback to partners.
- Trained and mentored new team members on company standards and procedures.
Host
Buffalo Wild Wings
12.2019 - 05.2020
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Collaborated with kitchen and wait staff to ensure smooth service operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Crew Leader
AMC Movie Theater
06.2017 - 12.2019
- Operated ticketing and concession systems to facilitate seamless transactions.
- Trained new employees on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of theater facilities to uphold safety standards.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Assisted in creating visually appealing displays of promotional materials for upcoming film releases or special events within the theater lobby area.
Education
Bachelor of Science - Communications
University of South Florida
Tampa, FL05-2023
Skills
- Safety compliance management
- Service-oriented
- Coaching and guidance
- Inventory management
- Collaborative team management
- Effective problem resolution
- Customer service leadership
- Strategic action planning
- Experienced in operating POS systems
Accomplishments
- Achieved Coffee Master through effectively studying Starbucks core coffee roasts and the origins of coffee.
Certification
- Licensed Food Safety Manager - 2023-2028
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2020 - Current
Host
Buffalo Wild Wings
12.2019 - 05.2020
Crew Leader
AMC Movie Theater
06.2017 - 12.2019
Bachelor of Science - Communications
University of South Florida