Christian J. Riveron

• Server provisioning and LDAP manager as well as Google Admin and portal Admin for all users
• Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups (VEEAM)
• Made recommendations regarding information technology infrastructure overhauls
• Manage all servers in server farm with OS updates and patching cycles etc
• Building Data base servers and application servers Azure/Lumen
• Deploy/Decommission servers
• DNS Managing
• Intra data center firewall policies
• Group Policy Management (GPO)
• Creating accounts and groups tied to applications on domain
• OU managing
• Manage Help Desk and Employees
• Ensure Tickets were being resolved without breaking SLA’s.
• Report directly to CTO about all things IT Ops related, weekly: Help Desk, Servers, Network, Employees, New clinic builds, NEO (new hire orientation), Hardware inventory.
• Setup and record quarterly doctors conference with 200+ attending (Grand Rounds)
• Projecting, Video, Audio, Recording
• Created patches and solutions to fix bugs in existing applications
• Orchestrated integration and communication of software upgrades
• Maintained flexible schedule and responded to after-hours and weekend emergencies
• Kept software licenses current for computers and mobile devices
• Developed and deployed SSRS reports to report manager
• Resolved issues and escalated problems with knowledgeable support and quality service

• Help Desk Tickets Tier 1-3
  
• Ensure continuous up-time for computers, and peripherals while working with vendors to service basic digital medical equipment.
• Established Printers per clinics
• Point of contact for New Hire On-boarding
• On-Field support for 20+ locations
• Computer Image and configuration for all new employees
• New Hire Onboarding - bi-weekly
• Train employees in our systems and virtual environment
• Introduce and present Help Desk infrastructure and ticketing system.
• Assist in company expansion of IT buildouts, which included new company headquarters as well as new provider clinic locations in various states.
• Independent self scheduling and planning for each day
• Carried out day-day-day duties accurately and efficiently
• Participated in team-building activities to enhance working relationships
• Improved operations through consistent hard work and dedication
• Exceeded goals through effective task prioritization and great work ethic
• Developed team communications and information for meetings
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Demonstrated respect, friendliness and willingness to help wherever needed
• Proved successful working within tight deadlines and fast-paced atmosphere
• Managed team of 20 employees, overseeing hiring, training, and professional growth of employees

• Check in/out patients and schedule visits
  
• Help patients or prospective patients navigate healthcare maze
• Enroll new patients into managed care plan as well as with OSH
• IT point of contact for clinic
• Handled 100+ calls per day to address customer inquiries and concerns

• Outbound calls - Acquire prospective patients on Medicare or otherwise eligible to visit the doctors at our clinics.
• Performed inbound calls - Triage and schedule doctors appointments.
• Helped patients or prospective patients navigate healthcare maze
• Developed and maintained courteous and effective working relationships
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Used coordination and planning skills to achieve results according to schedule
• Maintained excellent attendance record, consistently arriving to work on time
• Developed team communications and information for meetings
• Conducted research, gathered information from multiple sources and presented results
• Improved operations through consistent hard work and dedication
• Carried out day-day-day duties accurately and efficiently

• Responsible for maintaining and establishing accounts domestically and abroad.
  
• Managed and hired employees for accounts in various countries.
  
• IT support
• Saved 10k yr by implementing cost-saving initiatives that addressed long-standing problems

Taught English to contracted businesses for their employees.

Attached insurance to computer sales and customer support. I also assisted in the tech lab repairing hardware/software issues with computers.

• Managed employees and occasionally waited tables when needed.
• Made sure operations progressed smoothly daily
• Managed team of 10+ employees, overseeing hiring, training, and professional growth of employees
• Oversaw finances