CHRISTIAN KEVIN GALVEZ
Seattle,WA
Summary
People-focused aviation leader with experience guiding teams, elevating training programs, and fostering a culture of safety and performance. Skilled in project management, SOP optimization, and implementing innovative training solutions. Ready to advance into management to strengthen team development and organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor, Inflight Training & Delivery
Alaska Airlines
Seattle, WA
07.2023 - Current
- Project Management: Overseeing the development and execution of training initiatives that align with organizational goals, and enhance overall performance.
- SOP Enhancement: Analyzing and refining standard operating procedures to ensure efficiency and compliance, while promoting best practices.
- Innovation: Implementing cutting-edge training methods and technologies to elevate the program and prepare our team for future challenges.
- MedAire Program: Leading the MedAire program to enhance our aviation medical capabilities, ensuring high standards of care at altitude.
Flight Attendant/Training Instructor
Alaska Airlines
Los Angeles, CA
10.2016 - 07.2023
- Guest Safety and Comfort Assurance: Ensuring the safety and comfort of all guests, creating a welcoming and secure environment during their experience.
- Brand Ambassador Role: Representing the company as a brand ambassador at events, flights, and during hiring and training processes, embodying our values and culture.
- Team Leadership and Communication: Leading a team to provide essential communication across the business, facilitating collaboration, and enhancing operational efficiency.
- Inflight Training Instructor: Leading and facilitating training sessions to enhance team communication, ensure adherence to operational standards, and meet FAA requirements, fostering a culture of excellence.
Phlebotomist/COVID-19 Tester
United Nursing International
Los Angeles, CA
08.2021 - 08.2022
- COVID-19 Rapid Testing Administration: Administered required COVID-19 rapid tests and collected samples using proper swabbing techniques to ensure accurate results.
- Health and Safety Compliance: Maintained cleanliness of the testing booth and materials in compliance with CDC guidelines, prioritizing safety for both patients and staff.
- Sample Collection for PCR Testing: Collected and prepared nasopharyngeal samples for PCR testing of COVID-19, following standard protocols and processes to ensure reliability.
Site Manager/Phlebotomist
Sameday Health
Long Beach, CA
11.2020 - 07.2021
- COVID-19 Testing and Blood Panel Management: Overseeing the administration of COVID-19 testing and blood panels to ensure accurate and timely results.
- Staff Recruitment and Management: Hiring and managing medical personnel and support staff to maintain a high standard of care and operational efficiency.
- Training and Facilitation: Developing and facilitating learning modules to ensure staff are well-trained and up-to-date on best practices.
- Scheduling and Planning: Coordinating schedules and planning operations to optimize workflow and resource allocation.
- On-Site Coordination and Organization: Ensuring seamless on-site operations through effective coordination and organization to enhance service delivery.
Flight Attendant/Promo Team Member
Virgin America
San Francisco, CA
10.2016 - 10.2018
- Service and Safety Advocacy: Ensuring exceptional service and safety for passengers in the friendly skies, prioritizing their comfort and well-being.
- Elevating the Passenger Experience: Committed to enhancing every aspect of the travel experience, making each journey memorable.
- Creating Memorable Moments: Striving to create "Wow" experiences that leave a lasting impression on passengers.
- Embodying the Virgin Spirit: Representing the unique culture and values of Virgin, fostering a friendly and innovative atmosphere.
Store Operations
T-Mobile Inc. USA
Santa Ana, CA
05.2014 - 06.2016
- Operational Metrics Management: Analyzing and managing key operations metrics to drive performance improvements and achieve business objectives.
- Marketing and Merchandising Strategy: Developing and implementing marketing initiatives and merchandising strategies to enhance store visibility and drive customer engagement.
- Inventory Management: Overseeing inventory organization and management to ensure optimal stock levels, and efficient store operations.
Entertainment Performer
Walt Disney Company
Anaheim, CA
05.2012 - 05.2016
- Choreography and Performance: Creating and maintaining the Disney magic through innovative choreography for various shows and parades throughout the park, ensuring a captivating experience for guests.
Director of Events/Show Producer
World of Dance Inc
Cerritos, CA
01.2012 - 01.2015
- Event Booking and Scheduling: Coordinating tour dates, talent logistics, and accommodations to ensure seamless event execution.
- Show Production Oversight: Managing all aspects of show production, including competition score tabulations, to ensure smooth operations and timely results.
- Event Layout Design: Creating detailed blueprints for event layouts, ensuring an engaging and efficient setup for attendees and participants.
Eye Care Advisor
Lenscrafters
Lakewood, CA
12.2010 - 01.2014
- Appointment Scheduling and Pre-Testing: Efficiently managing patient appointments and conducting pre-tests to ensure a smooth and accurate service experience.
- Acu-Fit Certification: Utilizing my Acu-Fit certification to provide tailored eyewear solutions and enhance patient satisfaction.
- Exceptional Customer Service: Delivering outstanding customer service and eyewear consulting, driving sales through personalized recommendations and expert guidance.
Visual/Sales Manager
Oakley Inc
Glendale, CA
04.2008 - 04.2010
- Executing Opening and Closing Procedures: Implementing routine business operations to ensure smooth daily functioning and optimal store performance.
- Visual Merchandising: Arranging products in accordance with company guidelines to enhance customer engagement and drive sales.
- Team Leadership and Motivation: Inspiring and managing the team to boost sales performance and operational efficiency while fostering a positive work environment.
Visual/Sales Manager
Express Inc
Glendale, CA
11.2004 - 01.2009
- Developing and Implementing Sales Goals: Establishing achievable sales targets aligned with company expectations to drive team performance and revenue growth.
- Coordinating Seasonal Merchandise Changes: Planning and executing timely merchandise transitions across the district to enhance visual appeal and maximize sales opportunities.
- Training and Mentoring: Educating team members on comprehensive product knowledge while upholding visual merchandising standards to ensure a cohesive brand presentation.
Education
Microsoft 365 Fundamentals
Sharepoint Basic & Ownership
Seattle, WA09-2024
Externship - Phlebotomy
All Family Wellness Center Clinic
Bellflower, CA04.2021
Certified Phlebotomist (CPT1) -
Phlebotomy
Artesia, CA11.2020
Bachelor of Science - Business With A Hospitality Management Certificate
University Of Phoenix
City Of Los Angeles, CA06.2017
Associate of Arts - Foundations of Business
University Of Phoenix
City Of Los Angeles, CA11.2012
Skills
- Team Building & Leadership Development - Effective Communication & Stakeholder Engagement
- Business & Operational Management - Process Improvement & Change Management
- Conflict Resolution & Problem Solving - Organizational Excellence & Compliance
Certification
National Healthcareer Association: Certification #Z6H2X7L5
California Department of Public Health: License CPT-02183367
American Heart Association: BLS Certification #215412750362
Timeline
Supervisor, Inflight Training & Delivery
Alaska Airlines
07.2023 - Current
Phlebotomist/COVID-19 Tester
United Nursing International
08.2021 - 08.2022
Site Manager/Phlebotomist
Sameday Health
11.2020 - 07.2021
Flight Attendant/Training Instructor
Alaska Airlines
10.2016 - 07.2023
Flight Attendant/Promo Team Member
Virgin America
10.2016 - 10.2018
Store Operations
T-Mobile Inc. USA
05.2014 - 06.2016
Entertainment Performer
Walt Disney Company
05.2012 - 05.2016
Director of Events/Show Producer
World of Dance Inc
01.2012 - 01.2015
Eye Care Advisor
Lenscrafters
12.2010 - 01.2014
Visual/Sales Manager
Oakley Inc
04.2008 - 04.2010
Visual/Sales Manager
Express Inc
11.2004 - 01.2009
Externship - Phlebotomy
All Family Wellness Center Clinic
Certified Phlebotomist (CPT1) -
Phlebotomy
Bachelor of Science - Business With A Hospitality Management Certificate
University Of Phoenix
Associate of Arts - Foundations of Business
University Of Phoenix
Microsoft 365 Fundamentals
Sharepoint Basic & Ownership
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