CHRISTIAN M. DIAZ-PITSNOGLE
Greencastle,PA
Summary
Responsible and focused individual with entry-level skills in computers, networking and telecommunications. Customer oriented problem solver with the ability to adapt to new situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Information Systems Specialist
County of Cambria County Offices Technology Department
01.2024 - 04.2024
- Provided timely technical support and training to employees, resolving issues promptly and minimizing disruptions to daily operations.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Performed network security design and integration duties.
Help Desk Technician
CTI Student Help Desk
05.2023 - 12.2023
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Assisted with updating technical support best practices for use by team.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Supported end-users in various applications to optimize their productivity and performance.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Education
AST Networking & Technology Program – Associates Degree -
Commonwealth Technical Institute
Johnstown, PA12.2023
Greencastle-Antrim High School
Greencastle, PA06.2022
Skills
- Setup, troubleshoot, and repair PC’s, laptops, and mobile phones
- Installation and setup of Windows Server Technologies
- Installation and troubleshooting network connections
- Installation and maintenance of wired and wireless LANs
- Research and recommendations of new and replacement technologies
- Virtual and live Student Help Desk hardware and software support at CTI
- Troubleshoot and maintain video conference equipment
- Troubleshooting and maintenance of smartboard and projector systems
- Configure and setup monthly display presentations for school’s TVs
- Experience working with the following: Microsoft office Suite VM Ware, HyperV, Oracle Virtual Box, Remote Desktop Website development including HTML & CSS IoT
- Help Desk Support
- Application support
- User Training
- Quick Learner
- Attention to Detail
- Technical Troubleshooting
- Hardware Installation
- Data Backup
- System Upgrades
- Hardware knowledge
- System Testing
- Program installations
- Workstation Maintenance
- Permissions and Access Control
- PC diagnostics
- User Support
- System updates
- Network Security
- New Technology Integration
- Parts Inventory Management
- Remote Conferencing Support
Internship Externship Experience
- CTI Student Help Desk, Johnstown, PA, Help Desk Technician, 05/01/23, 12/31/23
- County of Cambria County Offices Technology Department, Johnstown, PA, Information Systems Specialist: Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users., 01/01/24, 04/30/24
References
- Troy Jordan, Networking Instructor, Commonwealth Technical Institute, 727 Goucher Street, Johnstown, PA, 15905, 814-254-0485, trojordan@pa.gov
- Jeanne Chaff, Networking Instructor, Commonwealth Technical Institute, 727 Goucher Street, Johnstown, PA, 15905, 814-254-0486, dchaff@pa.gov
- Cambria County Human Resources, Employer, 110 Franklin St, Johnstown, PA, 15901, 814-472-1610
Certification
- Microsoft Office Specialists
- MAC Operating Systems
- Social Media
Timeline
Information Systems Specialist
County of Cambria County Offices Technology Department
01.2024 - 04.2024
Help Desk Technician
CTI Student Help Desk
05.2023 - 12.2023
AST Networking & Technology Program – Associates Degree -
Commonwealth Technical Institute
Greencastle-Antrim High School
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