Christian McClurg
Lakeside,CA
Summary
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Sales Associate / Sales Associate Manager
Global Equity Finance
03.2024 - Current
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Assisted with new business sales calls and persuaded customers to drive Product or Service sales.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
General Merchandise Expert (Pets)
Target
07.2021 - 11.2022
- Improved merchandising techniques by reorganizing product displays to attract more customers.
- Coordinated with team members to ensure timely restocking of merchandise.
- Enhanced customer satisfaction with quick response to product inquiries and efficient service.
- Implemented price adjustments for promoting sales and increasing revenue.
- Conducted inventory checks to maintain accurate stock levels.
- Assisted customers with product selection, enhancing their shopping experience.
- Maintained visual standards for store presentation to attract more foot traffic.
- Trained new staff members for effective product knowledge and customer service.
- Managed customer complaints to resolve issues and enhance satisfaction.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Whole Foods Personal Shopper
Amazon
07.2020 - 11.2020
- Assisted customers in selecting products, enhancing shopping experience.
- Increased sales with tailored product recommendations.
- Selected and recommended products for creating customized shopping lists.
- Boosted customer loyalty by consistently delivering excellent service.
- Assisted in locating products to ensure a smooth shopping experience.
- Assisted customers in locating desired items for a seamless shopping experience.
- Strengthened customer retention by delivering personalized shopping experiences.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Service Deli Clerk
Vons
04.2019 - 07.2020
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Educated customers on various deli products, enhancing their shopping experience.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Assisted in inventory management, reducing waste and improving overall product availability.
- Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
- Learned other teammates' work tasks to train as backup.
- Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prepared custom sandwich orders for customers, resulting in an increase of repeat business.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Bachelor Of Economics - Economics
San Diego State University
San Diego, CA05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Exceeds sales goals
- Reading comprehension skills
- Written and oral communication skills
- Positive and professional
- Verbal and written communication
- Building rapport
- Sales development
- Sales training
- Sales expertise
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Conflict resolution
- Coaching and mentoring
- Recruiting and interviewing
- Computer skills
Timeline
Sales Associate / Sales Associate Manager
Global Equity Finance
03.2024 - Current
General Merchandise Expert (Pets)
Target
07.2021 - 11.2022
Whole Foods Personal Shopper
Amazon
07.2020 - 11.2020
Service Deli Clerk
Vons
04.2019 - 07.2020
Bachelor Of Economics - Economics
San Diego State University
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