Hi, I’m
Christian Moultrie
Experienced Customer Support Specialist
Von Ormy,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
years of professional experience
3
years of post-secondary education
Work History
Kelly Services, Zebra Retail
Remote Customer Service Representative
12.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal customers.
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
ConduentDurham, NC
Remote Technical Support Specialist
04.2021 - 05.2022
Job overview
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
AmazonGarner, NC
Packer
10.2020 - 01.2021
Job overview
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health, and environmental regulations as prescribed by law.
Speedway LLC
Customer Service Manager
12.2019 - 03.2020
Job overview
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
TechData
Remote Tech Support Specialist
07.2018 - 07.2019
Job overview
- Generated, distributed, and filed copies of all billing paperwork
- Integrated logistic systems into company processes to improve operations and manage work ordersand price changes
- Worked with vendors to schedule daily pickups and weekly deliveries.
Standard Parking Plus
Remote Customer Support Specialist
04.2018 - 06.2018
Job overview
- Performed surveillance on all cameras via axis and assisted with all general customer inquiries and documented night activity and any damage to company property.
- Maintained a current log for daily audits on multiple programs.
- Performed minimal custodial work by keeping work area clean, sanitized, and organized.
McGraw Hill Education
Advanced Customer Support Specialist
04.2016 - 08.2016
Job overview
- Provided primary customer support to internal and external customers
- Evaluated customer issues and caller trends to determine areas in need of improvement and implementproactive corrections
- Helped a large volume of customers every day with a positive attitude and focus on customersatisfaction.
Thirty-One Gifts
Customer Service Representative
02.2015 - 01.2016
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Walmart
Customer Service Representative & Shift Supervisor
07.2013 - 01.2015
Job overview
- Monitored and enhanced daily performance and productivity of team of 20+ employees while stillexceeding individual performance goals
- Reviewed daily forecasting reports and adjusted staff assignments as needed to meet specific serviceobjectives
- Performed screening for potential applicants and internal promotions.
Fair Debt Collection Practices Act
Claims Representative
08.2011 - 04.2013
Job overview
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Exceeded objectives for resolution of delinquent claims using discernment and professionalism, adhering to federal Fair Debt Collection Practices Act.
- Ranked as top collector each month during employment with a monthly average resolution of 90% of assigned subrogation claims.
Teleperformance
Customer Service Representative & Shift Supervisor
10.2007 - 07.2011
Job overview
- Executed weekly call quality audits, documented results, organized team and individual coaching, and developed action plans which resulted in improved performance
- Led teams of 20+ customer service representatives,
- Monitored team's daily performance and productivity and adjusted workloads to maximize performance while handling escalated calls.
Education
Strayer UniversityRaleigh, NC
Bachelor's from Business Administration and Management
01.2021 - Current
Skills
Adobe Acrobat, and SalesforceExcellent written and oral communication skillsStrong ability to manage heavy workload in a fast-paced environment within a timely mannerGenuine desire and passion for utilizing skills to improve or influence better business practices
Known to consistently exceed quality and company expectations by utilizing customer service skills And company resources to provide customers or clients with one call resolutions
Easily adapts to company and policy changes in order to remain current in best practices and procedures
Views all coaching opportunities and constructive criticism as opportunities for growthSoftware Troubleshooting (6 years)Surveillance (6 years)Microsoft Office (10 years)Customer service (10 years)B2B (6 years)Linux (6 years)Microsoft Windows (10 years)EDI (4 years)Accounts receivable (10 years)AssessmentsAttention to Detail — ProficientFull results: ProficientCustomer Focus & Orientation — ExpertResponding to customer situations with sensitivity
Call Center Customer Service — ExpertApplying customer service skills in a call center settingWork Style: Conscientiousness — Highly ProficientTendency to be well-organized, rule-abiding, and hard-workingFull results: Highly ProficientFront Desk Agent (Hotel) — Highly ProficientSelecting hotel rooms based on verbal requests and identifying errors in hotel dataWork Style: Reliability — ProficientTendency to be dependable and come to workCustomer focus & orientation — ExpertCall center customer service — ExpertTechnical support: Customer situations — Highly ProficientResponding to technical support situations with sensitivityCustomer focus & orientation — ProficientCustomer service — ProficientIdentifying and resolving common customer issuesFiling & organization — ProficientTimeline
Remote Customer Service Representative
Kelly Services, Zebra Retail
12.2022 - Current
Remote Technical Support Specialist
Conduent
04.2021 - 05.2022
Strayer University
Bachelor's from Business Administration and Management
01.2021 - Current
Packer
Amazon
10.2020 - 01.2021
Customer Service Manager
Speedway LLC
12.2019 - 03.2020
Remote Tech Support Specialist
TechData
07.2018 - 07.2019
Remote Customer Support Specialist
Standard Parking Plus
04.2018 - 06.2018
Advanced Customer Support Specialist
McGraw Hill Education
04.2016 - 08.2016
Customer Service Representative
Thirty-One Gifts
02.2015 - 01.2016
Customer Service Representative & Shift Supervisor
Walmart
07.2013 - 01.2015
Claims Representative
Fair Debt Collection Practices Act
08.2011 - 04.2013
Customer Service Representative & Shift Supervisor
Teleperformance
10.2007 - 07.2011