Christianna Blanchard
Summary
Proven leader at Loves Travel Stop, adept in enhancing customer satisfaction and streamlining operations. Excelled in POS system operation and demonstrated exceptional decision-making capabilities, leading to a significant improvement in service efficiency. Skilled in fostering a positive atmosphere, ensuring workplace safety, and driving team towards achieving business goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Shift Lead
Loves Travel Stop
03.2022 - 06.2024
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cashier
Loves Travel Stop
07.2015 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Stocker
Shop N' Kart
03.2015 - 06.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Cashier
WIlson's Town And Country
03.2002 - 04.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
Centralia College
Centralia, WA03.2005
Skills
Customer service focus
Workplace Safety
Decision-making capabilities
Positive Attitude
Cash Handling
POS System Operation
Inventory Counts
Shift Paperwork Completion
Goal Setting and Tracking
Timeline
Shift Lead
Loves Travel Stop
03.2022 - 06.2024
Cashier
Loves Travel Stop
07.2015 - 03.2024
Stocker
Shop N' Kart
03.2015 - 06.2015
Cashier
WIlson's Town And Country
03.2002 - 04.2003
GED -
Centralia College