Christianna Koger
Chicago,IL
Summary
Enthusiastic and detail-oriented professional with 10+ years of healthcare experience and a strong foundation in data management, training, and interpersonal relations. Holds a Master’s in Business Administration with a focus in Healthcare Management and Human Resources Leadership. Adept at managing documentation, onboarding, conflict resolution, and policy implementation. Seeking to contribute to human resources functions in an entry to mid-level role with a focus on employee development, organizational effectiveness, and compliance.
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
9
9
years of professional experience
Work History
Care Coordinator / Community Health Worker
Mount Sinai Hospital – Progress Health
01.2022 - 10.2023
- Participated in the onboarding and interviewing of new hires within the department.
- Delivered staff training on care coordination procedures and patient engagement.
- Maintained accurate and confidential records in accordance with data standards.
- Conducted health risk assessments for care planning and program eligibility.
- Enhanced communication between patients, families, and care teams to improve satisfaction.
- Resolved service conflicts, supporting patient advocacy and organizational objectives.
Authorization Coordinator
Weiss Memorial Hospital – Case Management
09.2018 - 08.2020
- Developed education programs for healthcare staff to improve documentation and reduce denials.
- Coordinated with providers and insurers to streamline documentation processes.
- Maintained comprehensive logs of appeals and outcomes for regulatory compliance.
- Created and implemented a tracking system to improve request efficiency by 30%.
Health Information Technician III
Weiss Memorial Hospital – Health Information Management (HIM)
09.2016 - 09.2018
- Trained new hires on EHR procedures, promoting onboarding and staff development.
- Conducted audits to improve documentation accuracy, reducing discrepancies by 20%.
- Contributed to process improvements in information handling and team workflows.
Health Information Technician
Mount Sinai Hospital – HIM Department
08.2014 - 09.2017
- Supported quality improvement initiatives in recordkeeping and compliance.
- Acted as a liaison to enhance patient communication and document accuracy.
- Helped implement workflows that boosted documentation efficiency by 50%.
Education
Master of Science - Human Resource Management
Walden University
05.2026
Graduate Certificate - Human Resources Management
Walden University
01.2025
Master of Business Administration - Healthcare Management
Walden University
12.2024
Graduate Certificate - Human Resource Leadership
Walden University
12.2024
Bachelor of Science - ICP Health Care Studies, Minor in Psychology
Chicago State University
Chicago, IL08.2021
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, IL03.2008
Skills
- HR Onboarding & Orientation
- Employee Relations
- Policy Compliance (HIPAA, etc)
- Data Management & HRIS
- Conflict Resolution & Mediation
- Interpersonal & Communication Skills
- Training & Development
- Process Improvement
- Recruitment Coordination
- Organizational Skills
Timeline
Care Coordinator / Community Health Worker
Mount Sinai Hospital – Progress Health
01.2022 - 10.2023
Authorization Coordinator
Weiss Memorial Hospital – Case Management
09.2018 - 08.2020
Health Information Technician III
Weiss Memorial Hospital – Health Information Management (HIM)
09.2016 - 09.2018
Health Information Technician
Mount Sinai Hospital – HIM Department
08.2014 - 09.2017
Graduate Certificate - Human Resources Management
Walden University
Master of Business Administration - Healthcare Management
Walden University
Graduate Certificate - Human Resource Leadership
Walden University
Bachelor of Science - ICP Health Care Studies, Minor in Psychology
Chicago State University
Associate of Applied Science - Health Information Technology
DeVry University
Master of Science - Human Resource Management
Walden University
Similar Profiles
Cynthia John-OgamCynthia John-Ogam
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
Tik Tsun ChengTik Tsun Cheng
Research Assistant at Sinai Health System, Mount Sinai HospitalResearch Assistant at Sinai Health System, Mount Sinai Hospital
Robert ReillyRobert Reilly
Emergency Staff Nurse at Sinai Health, Mount Sinai HospitalEmergency Staff Nurse at Sinai Health, Mount Sinai Hospital
Anna Levina, NP-BCAnna Levina, NP-BC
Emergency Department RN at Multiple AgenciesEmergency Department RN at Multiple Agencies
EDDY GRAFFEEDDY GRAFFE
Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)